• This procedure explains various ways to raise a request for the shifting of the electric transformer.

Apply In-Person:

1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details on the Electricity Department Government of Puducherry website. Location and Contacts
2. While applying In-Person, the consumer should obtain the application from the authorities in the office, or else you can download it from the Electricity Department Government of Puducherry website. Application Form
3. You have to fill in the details such as:
   • Consumer No
   • Name and address
   • Telephone no. of the complainant
   • Type of Complaint(You have to tick mark on “Others” option)
   • Brief description of Complaint
   • Any other information
   • Date
   • Signature of complainant
4. You can also write the request letter mentioning the reasons for the shifting the electric transformer.
5. First, the letter or the complaint form should be submitted to the Level-I officers.
6. If your complaint is unsatisfactory or unsolved by the Level-I officers, the complaint can be lodged to the Level-II officers of the particular department based on the nature of your complaint.
7. Level I and II officers of the electricity department are Junior Engineer (JE), Assistant Executive Engineer (AEE), Assistant Engineer (AE), Superintending Engineer (SE), Executive Engineer (EE).
8. Fill out the application form and submit it along with the required documents.
9. Make sure you have all the documents mentioned in the “Required Documents” section.
10. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
11. The estimated amount has to be paid in the Demand Draft (DD).
12. After giving the form, they will provide you the Complaint Number and the payment slip with the “Acknowledgement of Complaint” form.
13. You have to keep those details safe for future verification and reference purposes.

Apply through 24/7 portal:

1. To raise a request for the shifting of the electric transformer, you can request through the toll-free customer service number which works for 24/7- 365 days.
   • Toll-Free Number- 1912
   • Toll-Free Number- 18004251912
2. You can also mail your request to the 24/7 Customer Service portal.
   • Email Id - se1ped.pon@nic.in
3. After your registration, you will get your “Complaint Number” to your registered mobile number.
4. You have to keep those details safe for future verification and reference purposes.
5. The shifting process will be carried on by the authorities after completing the survey.

For Apply-In Person, the details required are

• Recently paid electricity bill
• Consumer Service Number
• Address
• Proof of Identity of the applicant(if asked)
• Any other document(mentioned by the authorities)

For 24/7 customer service,

• Consumer service number
• Complaint details
• Registered Mobile Number and E-mail id

Puducherry Corporate Headquarters
Electricity Department137, NSC Bose Salai, Puducherry - 605 001.
Head of the Organization:
Thiru T. Chanemougam, Superintending Engineer-cum-H.O.D
Email ID- aecompped.pon@nic.in
Landline Contact Number: +91-413-2222270
ADDRESS: Link
Here is the list of office locations and contact details for every region in Puducherry.
Location and Contact Details

To request a shift in the transformer, the eligibility criteria are:

• You should have the Consumer Number, any valid Identity proof (Ex. Aadhar Card), and the recently paid electricity bill for the mentioned location for shifting.
• You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”

• The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials depending on the location, wiring, and the power supply details of the particular transformer/pole.
• The consumer should bear the cost of shifting the transformer/pole. The charges will include,
  • Charges for dismantling at the old site
  • Charges for transport from the old site to the new site
  • Charges for re-erection at the new site
  • Depreciation on retrievable old materials, if any, not reused at the site
  • Cost of new materials, if required
  • Cost of irretrievable materials
  • Overhead charges.
• The evaluated fee should be paid in advance in the form of a Demand Draft to the Puducherry Electricity Department.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

The document needed for shifting the electric transformer is the Complaint Form

Please attach sample completed documents that would help other people.

• The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
• The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

The list of details required for raising request for the shift of electric transformer in your locality are:

• Consumer service number
• Recently paid Electricity Bill
• Power Supply details(mentioned location)
• Payment details( Demand Draft of the estimated amount said by the officials)
• Additional documents mentioned by the officials while applying the “In-Person” mode.

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.

Enter other informations which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

For other Electricity related services, always refer to the Electricity Department Government of Puducherry’s official website linked here. Website Link

If your complaints are not satisfactory or unaddressed in Level 1 and Level 2, you can lodge your complaint in the CGRF forum.

Here are the details of the CGRF forum,

Address of the Forum:
The Chairman
Consumer Grievances Redressal Forum
No 6, 17th Cross Street,
Anna Nagar
Puducherry – 605 013

Contacts Details:
Chairman Office: 04132243251
Working Member Office: 04132243251
Office General: 04132243251
Fax: 04132243251
Email: cgrfped.pon@nic.in
CGRF Address Link