Apply In-Person:

1. Approach the respective West Bengal State Electricity Distribution Company Limited (WBSEDCL) to register your complaint regarding the faulty electricity meter.
2. Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.
3. Record the complaint according to the office guidelines.
4. Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.
5. The request will be taken care of by the respective authority.
6. A technician will visit on the address mentioned in the application to inspect the electricity meter.
7. If the electricity meter is found faulty, it is removed and taken to the department lab for checking.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.

Apply Online: - West Bengal Complaint about Faulty Electricity Meter Online with Images

1. You can file your complaint online by navigating to the link Link
2. Click on the Consumer Corner and then Complaint & Grievance.
3. Click on Docket your Complaint.
4. Select Register Complaint as an option from the dropdown.
5. Select Problem Type as Meter and Problem sub type as either Meter stopped/defective or Meter defective and no power or Meter (Tampering).
6. Enter valid consumer ID.
7. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
8. Once all the mandatory information is filled, click on the submit button.
9. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
10. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
11. The consumer must follow the department notice and regulations to get the electricity meter fixed.

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

West Bengal State Electricity Distribution Company Limited
Vidyut Bhavan, Block- DJSector-II,
Bidhannagar,Kolkata-700091
Helpline number- 19121
Contact link: Link

Consumers whose meter are damaged and show fault readings can apply for this complaint.

The fees and payment depends on the respective electricity board and respective state.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

The process takes up to 1 month of time or more.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

• Name
• Consumer ID
• Meter number
• Address
• Complaint details

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

Enter other informations which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Place some external links which might help.

More information which might help people.