Apply In-Person:

1. To report about repair of normal hand pump, you should visit the allocated Water Supply and Sewerage Board Department. Contacts
2. The applicant must write a complaint letter stating the repair of the hand pump in your locality.
3. Make sure that you have all the documents that are mentioned in the "Required Documents" sections of this page.
4. The complaint letter should be submitted to the concerned authorities in the Water Supply and Sewerage Board.
5. After giving the complaint letter, they will provide you the Acknowledgement Slip.
6. You have to keep those details safe for future verification and reference purposes.
7. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Online:

1. The applicant can report the repair of Normal hand pump on online on the official website Online Portal
2. In the “Register Grievance” Page, you have to enter details such as,
3. CAN Number
4. Name
5. Mobile Number
6. Address
7. Arrears
8. Grievance Type
9. Grievance Reason
10. Grievance Description
11. After entering the details, you have to submit the complaint by selecting “Submit Grievance” option.
12. You will receive “Complaint Number” in the pop-up menu immediately after submitting the complaint.
13. You have to keep those details safe for future verification and reference purposes.
14. You can track your complaint in the "Grievance Status" option from the link. Online Portal
15. You can check the status by giving the information of Complaint Number, Date, CAN Number, Division, Section, and Status.
16. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Phone Number:

1. The applicant can complaint about the Hand Pump Repair through the Phone Number provided by the State government.
   • 24 Hours Customer Care Number – 155-313
   • Contact Number – 040-23300114 & 23433933
   • Customer Support Email Id- customer-support@hyderabadwater.gov.in
2. You will receive the “Complaint Number” after making complaints over the phone call.
3. You have to keep those details safe for future verification and reference purposes.
4. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

The documents required are

• Identity Proof such as
• Aadhar Card
• Voter ID
• PAN card
• Ration Card

HYDERABAD METROPOLITAN
WATER SUPPLY AND SEWERAGE BOARD
Administrative Office Building
Khairatabad,
Hyderabad – 4, Telangana State
Email ID Link , mdhmwssb@hyderabadwater.gov.in
Contact Number - 040- 23433933
Contacts link

The applicant can report the repair about the hand pump if they reside at the address mentioned in the application.

The fee for this procedure has to be paid as per the authority's request.

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. E.g. links

Please attach sample completed documents that would help other people.

Please explain processing time taken in obtaining the document/certificate.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
E.g. the state office holds birth records since January 1908.

• CAN Number
• Name
• Mobile Number
• Address
• Arrears
• Grievance Type
• Grievance Reason
• Grievance Description

Without registering the complaint, the department will not take any steps to repair the hand pump in the mentioned locality.

For other Water related services, always refer to the official website linked here. Contacts

Please explain what are other uses of obtaining this document/certificate.
E.g. Birth Certificate can be used as proof of identity.

Place some external links which might help.

More information which might help people.