Apply In-Person

1. A person desirous of making a complaint about water quality in Tamil Nadu must visit the concerned Tamil Nadu Water Supply and Drainage Board office in the district. Click on the following link to find the address of each district link
2. Write down the complaint in a detailed manner on white paper. Fill in your name, contact details, address and duration of issue.
3. Attach documents or pictures of proof, if any.
4. Duly sign the letter and submit it along with proof (if any) to the officer incharge in the Tamil Nadu Water Supply and Drainage Board office.
5. No fee is required for this procedure.
6. The time limit for each complaint varies according to the credibility and importance of the complaint.
7. Any step taken towards the complaint will be notified via Email/SMS/Letter.
   

Apply Online (For Chennai Residents)

1. A person desirous of making a complaint about water quality in Chennai (Tamil Nadu) must visit the Chennai Metropolitan Water Supply and Sewerage Board website link
2. On the homepage, click on the “Register Your Complaints” button.
3. Then, click on the “Register Your Complaints – Register Via Internet” option on the next page.
4. Fill in your name, contact details, ward number, address, and duration of the problem. Then, select the complaint type and click on the “Save” button.
5. An e-receipt will be generated with the “Complaint Number.”
6. Revisit the website to know your complaint status link.
7. On the homepage, click on the “Register Your Complaints” button. Then, click on the “View Your Complaint Status” option on the next page.
8. Enter your “Complaint Number” and click on the “Submit” button.
9. Any step taken towards the complaint will be notified via Email/SMS/Letter.
   

List down the documents required for successfully completing the procedure.
e.g.
1. Proof of childbirth from the Hospital.

Address
Managing Director,
TWAD Board,
31, kamarajar Salai,
Chepauk,
Chennai-600 005.
Email: twadho@gmail.com
Phone: 044-28416420
Website link
Chennai link
Click on the following link to find the address of each district link

Anyone with a valid complaint about water pollution in the residential area can apply.

No fee is required to register a complaint.

A complaint is valid until the authorities carry out the necessary solutions.

Please attach documents that people can use. e.g., links

Please attach sample completed documents that would help other people.

The time limit for each complaint varies according to the credibility and importance of the complaint.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the ‘&’ inside the tags during implementation.
For example, website = allocine, blip, Dailymotion, Facebook, gametrailers, googlevideo, html5, Metacafe, myspace, revver,
sevenload, Viddler, Vimeo, Youku, YouTube width = 560, height = 340, Video ID = Can be 
obtained from the URL of the webpage where the video is displayed.
e.g. In the following URL 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g., The state office holds birth records since January 1908.

A list of details required to be added to the complaint:

• Name
• E-mail
• Problem duration
• Contact details
• Address
• District/Taluk/Village
• Type of Pollution
• Complaint details
• Ward Number
  

This procedure needs to be done to solve water pollution issues in residential areas.

Enter other information which might help.

Please explain what other uses are of obtaining this document/certificate.
e.g., a Birth Certificate can be used as proof of identity.

Place some external links which might help.

More Information which might help people.