Apply In-Person:

1. To Apply for Aged Care Assessment Program, the applicant has to approach the Department of Health and Aged Care link
2. Initiate the application process by contacting My Aged Care, the government portal that handles aged care services. You can reach them by calling the My Aged Care contact centre at 1800 200 422.
3. Inform the My Aged Care representative that you would like to apply for the ACAP assessment. They will guide you through the process and provide the necessary information.
4. An application form will be provided to the applicant by the concerned officer.
5. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
6. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
7. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
8. Submit all the documents with the completed form to the concerned officer.
9. Based on your care needs, My Aged Care will arrange a time for an assessment. This can be conducted over the phone or in person, depending on your circumstances and preferences.
10. There is no fee for Aged Care Assessment Program.
11. On the scheduled date, be prepared to provide relevant information about your health, daily activities, and any support you currently receive. The assessor will evaluate your care needs and determine your eligibility for aged care services.
12. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
13. Then the application will be processed further. All the updates on the application status will be sent via SMS to the applicant’s mobile number.
14. Once the process gets completed, the applicant gets a call from the office regarding the application.
15. After the assessment, you will receive a letter or notification with the outcome of your assessment. This will include information on the level of care you are eligible for, such as Home Care Packages or residential care.
16. If you are deemed eligible for aged care services, you can then explore and discuss your care options with My Aged Care. They will provide guidance on available services, providers, and the process for organizing care.
17. This entire process can be completed within 2 – 3 weeks or as per the timeline advised by the respective department authority.

• Application form
• Proof of Indigenous heritage
• ID proof (Birth Certificate, national Identity card, etc)
• Address proof – (Driving license, passbook, utility bill, etc)
• Power of Attorney or Guardianship documentation
• Medicare card
• Any relevant medical records
• Any other document (if required)

Department of Health and Aged Care
GPO Box 9848
Canberra ACT 2601
Australia
Switchboard 02 6289 1555
Free call - 1800 020 103
Contact link

• Some programs may have residency requirements, especially for accessing healthcare services in remote or regional areas.
• Individuals must self-identify as Aboriginal and/or Torres Strait Islander to access Indigenous-specific health services.

• There is no fee for Aged Care Assessment Program.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• This entire process can be completed within 2-3 weeks or as per the timeline advised by the respective department authority.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

• Applicant name
• Address
• Contact details
• Email Id
• Business Information
• Associate details
• Menu details
• Plan details
• Date
• Declaration
• Signature

• The Aged Care Assessment Program (ACAP) in Australia is a comprehensive assessment process that determines an individual's eligibility and care needs for accessing government-funded aged care services.
• The assessment is conducted by Aged Care Assessment Teams (ACATs) or Aged Care Assessment Services (ACAS).

• For more information link

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Link

• The ACAP assessment involves a qualified healthcare professional, typically a member of an ACAT or ACAS team, who visits the person seeking aged care services to evaluate their care needs.
• During the assessment, the assessor considers various factors such as the individual's health conditions, personal care needs, mobility, cognitive abilities, and support requirements.