Apply Online:

1. To Obtain Tshegetso Call Centre Service, the applicant must visit the Department of Correctional Services Republic of South Africa’s website. Online Link
2. In the given link, the applicant must select the option “Submit a ticket” in order to avail the call centre service.
3. On the new webpage, the applicant must enter all the necessary details.
4. The applicant must keep the necessary documents to support the issue that they are raising complaint about.
5. After filling the necessary details and uploading the supporting documents, the applicant must submit the complaint by selecting the option “Submit Ticket”.
6. After submitting the complaint, the applicant will receive the “Ticket ID” in the mail ID that was given while filing the application.
7. With the “Ticket ID”, the applicant can track the status of the complaint by using the “View Existing Ticket” option on the main page.
8. No fee is required to avail the Tshegetso Call Centre Service.
9. The processing time and complaint process can be tracked on the website using the “Ticket ID” given to the applicant.

Apply through Toll Free Number and Mail:

1. The Tshegetso Call Centre Service can also be availed using the Toll-Free Number: 0860 000 327.
2. After calling the given number, the customer service executive will register the complaint, and will give the “Ticket ID” for further reference purposes.
3. Apart from the Online and Toll-free services, the applicant raises the complaint using the mail ID given by the Correlational Service department. The official mail ID is enquiry.complaints@dcs.gov.za .
4. Using the given mail ID, the applicant should write a mail stating the issue, and also the supporting documents must be attached for the reference.
5. After acknowledging the issue, the customer service will send the “Ticket ID” for further assistance and reference in the complaint.
6. No fee is required to avail the Tshegetso Call Centre Service.
7. The processing time and complaint process can be tracked on the website using the “Ticket ID” given to the applicant.

• Depending on the complaint or issue, the applicant should have the supporting documents. (If applicable)

DEPARTMENT OF CORRECTIONAL SERVICES REPUBLIC OF SOUTH AFRICA
Physical Address: 124 WF Nkomo Street (Corner WF Nkomo & Sophie De Bruyn Streets), Poyntons Building (West Block), Pretoria 0001.
Postal Address: Private Bag, X136, Pretoria 0001.
Switch board: Tel No: 012 307 2998/ 012 307 2999
Email: enquiry.complaints@dcs.gov.za
Address & Contact Link
Location Link

• The members of the public, inmates, and officials are eligible to avail the Tshegetso Call Centre Services.

• No fee is required to avail the Tshegetso Call Centre Service.

• The ticket raised on the various platforms are valid until the complaint is resolved by the respective department or officials.

Please attach documents that can be used by people. e.g., links

Please attach sample completed documents that would help other people.

• The processing time and complaint process can be tracked on the website using the “Ticket ID” given to the applicant.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g., The state office holds birth records since January 1908.

• Name
• Email
• Priority – Low/Medium/High
• Inmate Registration Number
• Phone Number
• Subject
• Message
• Attachments
• Captcha Code

• To raise issues such as Complaints against DCS officials in Prisons, Request for inmates to be transferred, Violation of parole conditions, etc., in regards with various departments, the public, inmates, and the officials can use the call centre services 24/7.

Enter other information which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g., Birth Certificate can be used as proof of identity.

• External Link

More information which might help people.