Apply In-Person:

1. To apply for claiming for refund out of revenue in person, the applicant should visit any nearest branch office of the South African Revenue Services.
2. The address and contact details of any nearest SARS branch can be found in the following link: Link
3. Visit the nearest SARS branch and obtain a Claim for Refund out of Revenue (REV16) form from the relevant department. Or click here to download: Link
4. Also get cleared about the required documents to be attached and any requirements to be accomplished for the process.
5. Complete the form as required with relevant details under respective sections. After completing the application form, attach the required documents with the completed form.
6. Then, proceed to submit the completed form to the relevant authority at the office in person for further processes.
7. After submission, the completed form and corresponding documents will be put into further verification and validation processes by the concerned officials.
8. Once all the processes got completed, the authorities will perform necessary actions for the refund issue process as applicable.

• Completed application form
• Signed letter containing full details of the request by taxpayers/representatives/tax practitioners
• Power of attorney (in case of representatives)
• Proof of payment (receipt or bank statement)
• Complete reasons for the refund claim in writing

South African Revenue Service (SARS) - Head Office,
Lehae la Sars Building, 299 Bronkhorst Street,
New Muckleneuk, Brooklyn,
PRETORIA
Postal address: Private Bag X923
Pretoria,0001
Tel: (012) 422 4000
Call Centre: 0800 00 7277
Fax number: (012) 422 5180
Email: For Tax Practitioners: pcc@sars.gov.za
Email: For Taxpayers: contactus@sars.gov.za
Website: Contacts link

South African Revenue Service (SARS) Region Contacts Details
South African Revenue Service (SARS) Branches

• Any person, who wishes to ask for the processing of an overpayment or claim for Refund out of Revenue, can apply.
• The applying person might be a withholding agent or any person who owes or deserves an over payment from his/her client.

Please approach the authorities for fees details.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Claim for Refund out of Revenue (REV16) form: Link

Please attach sample completed documents that would help other people.

Please explain processing time taken in obtaining the document/certificate.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.gIn the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

• Claim number
• Reference number
• Full name of the claimant
• Identity number of the claimant
• Payments information

It is mandatory for a Withholding agent to lodge an application in a prescribed format at any relevant SARS branch who wants to request for the processing of an overpayment or claim refund out of revenue from his/her client.

• All refunds will be released manually, if approved and paid to the bank account where payment came from.

• If there is an update on banking details, the current process will have to be followed to change the banking details. The withholding agent needs to keep all supporting documents for the revised declaration.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Link

More information which might help people.