Apply In-Person:

1. To report about repair of normal hand pump, you should visit the allocated Public Health Engineering Department. Contacts
2. The applicant must write a complaint letter stating the repair of the hand pump in your locality.
3. Make sure that you have all the documents that are mentioned in the "Required Documents" sections of this page.
4. The complaint letter should be submitted to the concerned authorities in the Public Health Engineering Department.
5. After giving the complaint letter, they will provide you the Acknowledgement Slip.
6. You have to keep those details safe for future verification and reference purposes.
7. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Online:

1. The applicant can report the repair of Normal hand pump on online on the official website Online Portal
2. In the Grievance Redressal Page, you have to enter the necessary details.
3. After entering the details, you have to submit the complaint by selecting “Submit” option.
4. You will receive “Grievance ID” in the pop-up menu immediately after submitting the complaint.
5. You have to keep those details safe for future verification and reference purposes.
6. You can track your complaint in the "View Grievance Status" option by giving the “Grievance ID/Mobile Number”.
7. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.
8. If the complaint is not addressed for more than 30 days, you can send a reminder about the complaint by selecting “SEND REMINDER/recall of complaint option” from the link. Online Portal
9. Also, a second reminder can also be given after 15 days of giving the 1st reminder.

Apply through Phone Number:

1. The applicant can complaint about the Hand Pump Repair through the Phone Number provided by the State government.
   • Toll Free Number – 181
2. You will receive the “Grievance ID Number” after making complaints over the phone call.
3. You have to keep those details safe for future verification and reference purposes.
4. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

The documents required are

• Identity Proof such as
• Aadhar Card
• Voter ID
• PAN card
• Ration Card

Director, WSSO
Head of the WSSO (Information Officer for WSSO)
ESTI Building, Jhalana Doongri,
Behind OTS, Jaipur-302004
Phone: 0141-2700491
Fax: 0141-2700481
Email- edccduwsso@gmail.com
Address link
Contacts link

The applicant can report the repair about the hand pump if they reside at the address mentioned in the application.

The fee for this procedure has to be paid as per the authority's request.

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. E.g. links

Please attach sample completed documents that would help other people.

Please explain processing time taken in obtaining the document/certificate.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
E.g. the state office holds birth records since January 1908.

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or Country of Birth.

Without registering the complaint, the department will not take any steps to repair the hand pump in the mentioned locality.

Enter other information which might help.

Please explain what are other uses of obtaining this document/certificate.
E.g. Birth Certificate can be used as proof of identity.

Place some external links which might help.

More information which might help people.