Apply In-Person:

1. To report about repair of normal hand pump, you should visit the allocated Water Resources Department. Contacts
2. The applicant must write a complaint letter stating the repair of the hand pump in your locality.
3. Make sure that you have all the documents that are mentioned in the "Required Documents" sections of this page.
4. The complaint letter should be submitted to the concerned authorities in the Water Resources Department.
5. After giving the complaint letter, they will provide you the Acknowledgement Slip.
6. You have to keep those details safe for future verification and reference purposes.
7. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Online:

1. The applicant can report the repair of Normal hand pump on online on the official website Online Portal
2. In the Online Complaint Registration Page, you have to enter details such as,
   • Name
   • Mobile Number
   • E-mail
   • Landline No
   • UID Type (Aadhar/Voter ID)
   • Location/Area
   • Address
   • Complaint Category (Not Functioning)
   • Nature of Complaint (Tube well)
   • Attach Image (If any)
   • Complaint Description
3. After entering the details, you have to submit the complaint by selecting “Submit” option.
4. You will receive “Complaint Number” in the pop-up menu immediately after submitting the complaint.
5. You have to keep those details safe for future verification and reference purposes.
6. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Phone Number:

1. The applicant can complaint about the Hand Pump Repair through the Phone Number provided by the State government.
   • Toll Free Number– 1916/18003456783
2. You will receive the “Complaint Number” after making complaints over the phone call.
3. You have to keep those details safe for future verification and reference purposes.
4. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

The documents required are

• Identity Proof such as
  • Aadhar Card
  • Voter ID
  • PAN card
  • Ration Card

Shri Bishnupada Sethi,
I.A.S. (Principal Secretary to Govt. and Nodal Officer, RTI)
Department of Information & Public Relations
Email: iprsec@nic.in / iprsec@rediffmail.com
Phone: 91- 674-2536736/2400849
Fax: 91- 674-2390818

RTI Information & Public Relations Department Govt. of Odisha.
Deputy Director- Sri Basant Kumar Mohanty,
Email: rti-ori@nic.in
Phone: 91- 674-2391356
Fax: 91- 674-2390818
Address link
Contact link

The applicant can report the repair about the hand pump if they reside at the address mentioned in the application.

The fee for this procedure has to be paid as per the authority's request.

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. E.g. links

Please attach sample completed documents that would help other people.

Please explain processing time taken in obtaining the document/certificate.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
E.g. the state office holds birth records since January 1908.

• Name
• Mobile Number
• E-mail
• Landline No
• UID Type (Aadhar/Voter ID)
• Location/Area
• Address

Without registering the complaint, the department will not take any steps to repair the hand pump in the mentioned locality.

For other Water related services, always refer to the official website linked here.
Contacts

Please explain what are other uses of obtaining this document/certificate.
E.g. Birth Certificate can be used as proof of identity.

Place some external links which might help.

More information which might help people.