Apply In person:

1. Approach the Meghalaya State Electricity Regulatory Commission (MSERC) to register your complaint regarding the faulty electricity meter.
2. Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.
3. Record the complaint according to the office guidelines.
4. Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.
5. The request will be taken care of by the respective authority.
6. A technician will visit on the address mentioned in the application to inspect the electricity meter.
7. If the electricity meter is found faulty, it is removed and taken to the department lab for checking.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

Meghalaya Energy Corporation Limited
Lumjingshai,Short Round Road, Shillong-793001
Meghalaya, India
Corporate identication Number (CIN) : U40101ML2009SGC008374
Email for contact:

meecl.webportal@gmail.com

mbcccs.meecl@gmail.com (For online billing)

mepdcl.shillong@gmail.com (Pre-paid meter matters)

meecl_cao@yahoo.co.in (Accounts related matters)

Phone: (0364) 2590610/ 2590742/ 2590710/ 2591843
Fax No : (0364) 2590355
Contact link: Link

Consumers whose meter are damaged and show fault readings can apply for this complaint.

The fees and payment depends on the respective electricity board and respective state.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

The process takes up to 1 month of time or more.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or Country of Birth.

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

Enter other informations which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Place some external links which might help.

More information which might help people.