This procedure explains various ways to raise a request for the shifting of the electric transformer.
Apply In-Person:

1. To apply In-Person, you should ccontact the nearest fuse of call center, either on telephone or in person to lodge the complaint.
   • Fuse of Call Center Details.
2. If you are going personally to lodge the compliant in EB office, then make sure you have all the documents mentioned in the “Required Documents” section.
3. At the time of lodging the complaint should give details to the MPPKVVCL employees such as
   • Name
   • Location
   • Service Connection Number
   • Pole Number
4. The complaint register is kept at convenient places.
5. There are no extra charges at MPPKVVCL for attending fuse off call complaint.
6. If there is any delay in addressing your lodged complaint, then you can contact the higher Officers in their offices on any working days.
   
   

Apply Online:

1. You can raise a request for the shift of the electric transformer on the Complaint Registration forum.
   • Complaint Address
2. In the Complaint Registration Page, you have to enter details such as
   • IVRS No
   • Current Mobile Number
   • Address
   • Any Land Mark
   • Complaint Category(Choose Supply/Pole)
   • Sub-Category(Shifting of pole/ Lines)
   • Description ( Explain the reasons for shifting the transformer)
   • Attachment (Upload the Copy of Bill/ Photograph according to the complaint)
3. After entering the details, submit the complaint.
4. After submitting the complaint, you will receive your “Complaint Number”.
5. You have to save the details for future verification and reference purposes.
6. The shifting process will be carried on by the authorities at the desired time.
7. You can track your Complaint in the “View Complaint Status” option by entering the given “Complaint Number”.
   
   

Apply through 24/7 portal:

To raise a request for the shifting of the electric transformer, you can request through the customer care service, which works 24/7-365 days.

1. The 24/7 Customer Care toll-free numbers are
   • 1912
   • 1800-233-1266
2. You can also mail your request to the 24/7 Customer Care Service.
3. Email Id –   mpez.nidaan@gmail.com
4. After your registration, you will get your “Complaint Number” to your registered mobile number/Email ID.
5. You have to keep those details safe for future verification and reference purposes.

Here are the list of necessary documents needed to shift the electric transformer:

• Recently paid electricity bill(Shouldn’t have any arrears)
• Any Ownership documents such as
  • Sale deed
  • Allotment, Possession letter
  • Municipal Tax receipt
  • Gift deed
  • Will deed or any other valid document
  • An indemnity bond drawn by the owner
• DD for the estimated shifting charges
• Proof of Identity of the applicant such as
  • Ration card
  • Election Identity Card
  • PAN card
  • Aadhar card
  • Passport
  • Driving license
• Any other document(mentioned by the authorities)

For 24/7 customer service,

• Consumer Number
• Consumer Name
• Complaint details
• Registered Mobile Number and E-mail id
  

Madhya Pradesh Madhya Kshetra Vidyut Vitaran Co.Ltd.
Bijili Nagar Colony,
Nishtha Parisar Govindpura,
Bhopal – 462023
Contact- 0755-2602033
0755-2602034
0755-2602035
0755- 2602036
Fax- 0755-2589821
Email – contact.mpcz@gmail.com
Address Link
Here is the list of office locations, contact details, and Email Id’s for every region in Madhya Pradesh.

• Location and Contact Details
  

To request a shift in the transformer, the eligibility criteria are:

• You should have the Consumer Number, any valid Identity proof (Ex. Aadhar Card), and the recently paid electricity bill for the mentioned location for shifting.
• You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”
  

• The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials depending on the location, wiring, and the power supply details of the particular transformer/pole.
• The consumer should bear the cost of shifting the transformer/pole.
• The evaluated fee should be paid in the form of a Demand Draft to the Madhya Pradesh Electricity Board.
  

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
• The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.
  

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

The list of details required for raising request for the shift of electric transformer in your locality are:

• Consumer Number
• Payment details( Demand Draft of the estimated amount said by the officials)
• Additional documents mentioned by the officials while applying In-Person mode.
  

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.

Enter other information’s which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

For more details regarding the Electricity related services, always refer to the official Maharashtra Electricity Board website linked here.
Website Link

More information which might help people.