Apply In-Person:

1. To File a Complaint against any Gas Agency, the applicant has to approach the nearby gas distributor office in their area.
2. Indane Distributor link

   Note: The applicant has to select Indane Distributor LPG and enter their Pin Code

3. Bharat Distributor link

   Note: The applicant has to Select State and District from the drop-down menu to find the distributor.

4. The applicant can just make a complaint directly to the officer or the applicant has to write a complaint letter.
5. The applicant has to fill in all the necessary details in the complaint letter.
6. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
7. Submit all the documents with the completed form to the concerned officer.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. Then the authority will investigate the complaint and take necessary action regarding the complaint.
10. Once the complaint is resolved the applicant will be notified by the concerned officer.
11. The fee for making a complaint is free of cost.
12. This entire process can be completed within 7 days or as per the timeline advised by the respective department authority.

Apply by Phone

1. To File a Complaint against any Gas Agency, the applicant can make a complaint through phone by calling the toll free and help line number of their gas agency. The numbers are mentioned in Gas Connection Book/Passbook or ill gas bill. Also, some numbers are mentioned below
2. Indane - toll-free number 18002333555 or call the LPG emergency helpline number 1906
3. Bharat – toll-free number 1800-22-4344 or IVRS numbers 7715012345 or 7718012345 which are common for all India.
4. The applicant has to provide all the details to the concerned officer regarding the complaint.
5. Then the authority will investigate the complaint and take necessary action regarding the complaint.
6. Once the complaint is resolved the applicant will be notified by the concerned officer.
7. The fee for making a complaint is free of cost.
8. This entire process can be completed within 7 days or as per the timeline advised by the respective department authority.

• Complaint Letter
• Proof of identity (Aadhar card, Voter id etc)
• Gas Connection Book/Passbook
• Previous Gas bill

INDANE LPG
LPG Toll Free Number:1800-2333-555
LPG Emergency Helpline: 1906
Commercial LPG Helpline No.1860-5991-111
Distributor Locator link

Note: The applicant has to select Indane Distributor LPG and enter their Pin Code

BHARAT LPG
Distributor Locator link

Note: The applicant has to Select State and District from the drop-down menu to find the distributor.

• Any person who intends to File a Complaint against any Gas Agency is eligible to make this application.

• The fee for making a complaint is free of cost.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• The entire process can be completed within 7 days or as per the timeline advised by the respective department authority.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

• Name of the applicant
• Address
• City
• State
• District
• Municipality/ Town/ Village
• Pin code
• Land mark
• Email
• Registered Mobile number
• Consumer number

• The purpose of filing a complaint against a gas agency is to address any grievances or issues the applicant may have regarding their services or practices.

Here are a few common reasons why someone might file a complaint:

• Safety concerns
• Poor service or delivery issues
• Quality issues:
• Pricing or overcharging concerns
• Unethical behaviour

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Place some external links which might help.

• When filing a complaint against a gas agency, it is advisable to provide specific details about the incident or issue, including dates, times, locations, and any supporting evidence or documentation the applicant may have. The applicant can typically file a complaint with the appropriate regulatory authority or consumer protection agency responsible for overseeing gas agencies in his/her jurisdiction.