• The National Hospital Insurance Fund (NHIF) is a Universal health coverage (UHC) that covers the nuclear family which includes the principal member and legally declared spouse and children. NHIF Branches contact details

Apply in Person

1. National Hospital Insurance Fund (NHIF) members can apply for replacement of their NHIF card in the case where the card is lost or defaced at any of the regional NHIF offices or huduma centers located countrywide.
2. The contributor is first required to visit any National Bank, Equity Bank, Co-operative Bank, or Equity Bank and make a payment of Kshs 100. This is the fee charged for replacing a lost NHIF card. Please ensure that you inform the bank teller that you are paying for a card replacement.
3. The contributor will be issued a bank slip after successfully making the payment, and present the banking slip and copy of their ID card to any NHIF branch or Huduma Centre for processing.
4. In case the application is filed to Huduma Centre, visit the NHIF desk and seek assistance from there. Applicants will be directed accordingly by the attendants or customer care personnel.
5. Once the ID card has been verified, the NHIF officer assigned to the applicant will assess the necessary information and re-generate the lost NHIF membership card.
6. The process is instant, the applicant will be issued with the duplicate membership card instantly, once everything has been processed.

• Copy or Photocopy of National Identity Card.
• Proof of payment (Bank deposit) Kshs 100, which is the fee charged.

National Hospital Insurance Fund (NHIF)
Headquarters | Nairobi Branch
Address: NHIF Building, Community Area, Ragati Road​
P.O BOX: 30443 - 00100, Nairobi, Kenya
Fax: (020) 271 4806
Toll Free - 0800 720 601​​

Additional Phone Numbers:
020-2731249 | 020-2731250
020-2731252 | 020-2731254
020-2731255 | 020-2731256
020-2712733 | 020-2714794
020-2710335 | 020-2723297

Email Address:
General: info@nhif.or.ke
Enquiry: customercare@nhif.or.ke
Complaints: complaints@nhif.or.ke
Fraud: fraud@nhif.or.ke
NHIF Branches contact details
NHIF Website

• NHIF members; whose NHIF membership card is either lost, stolen, or defaced are eligible to apply.

• A fee of Ksh 100.00 is charged for the service.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• The process is instant and the applicant will be issued with a duplicate membership card instantly.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed. 
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.

• Full names of the membership
• Contact Details
• Member identity card number
• Reason for the application

• A National Hospital Insurance Fund (NHIF) Card proof membership to the scheme, in the case where the card is lost, defaced or stolen members should replace the card.
• NHIF members who have not enrolled in the new biometric system can still access Health Care services if they visit health facilities with their now obsolete NHIF cards.

Enter other information which might help.

Please explain what are other uses for obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

National Hospital Insurance Fund (NHIF)

More information which might help people.