Apply In-Person:

1. To renew a Customs Agents license in Kenya, the applicant has to contact the Kenya Revenue Authority (KRA) Licensing offices to make the renewal application.
2. Here the applicant will be given a Form C20 - Application for Custom Agents Licence an a Stakeholders Bio-Data form by a licensing officer to fill and submit.
3. Fill in the application and attach the required documents. A list of the can be found under the “Required Documents” section of this page.
4. The applicant should indicate in the application form that it’s a renewal application.
5. Submit the filled in renewal application form and required documents to the licensing officer and pay the required renewal application fees. The application fees to be paid can be found under the "Fees" section of this page.
6. The authority will review the application regarding any areas of noncompliance with the license requirements which the applicant is required to address.
7. In addition, the Licensing Officer shall check for compliance with the conditions for renewal and confirm that the company has no outstanding transactions or pending queries.
8. If the applicant has no pending queries or outstanding transactions, a recommendation is made to the Commissioner's office for renewal of the license.
9. Upon successful review and approval, the applicant will be advised when the Renewed License Certificate is available for collection.
10. The processing time is usually after a period of 30 days.

• Duly filled application form
• Duly filled Stakeholders Bio-Data form
• Produce a current tax compliance certificate.
• Replenish CB 11 bond of 5,000 USD.
• Be a current membership of Kenya International Freight and Warehousing Association.
• Have audited accounts for the previous financial year for both company and directors.
• Produce of CR 12 certificate showing list of shareholders of company.
• Clear with relevant KRA sections - Investigation and Enforcement (I&E), Customs Enforcement.
• Receipt of payment of the annual fee of 400 USD.
• Copy of current license

Customs Services Department Head Office,
Forodha House, JKIA,
P.O. Box 00501-19070
JKIA, Kenya
Tel: +254 206 822 854/7/8 / +254 711 099 999
Email : callcentre@kra.go.ke / ncs.customerfeedback@kra.go.ke

Kenya Revenue Authority- Head Office
Times Tower, 19th Floor,
Haile Selassie Avenue
P.O. Box 30742
Nairobi, Kenya.
Tel. 310900, 2813068 , 2813160 , 2812011.
Fax: 253532,240929 ,315987
Email: callcentre@kra.go.ke
Website: Kenya Revenue Authority website

KRA Desk - Huduma Center Huduma Center Locations

i - Tax Protal i-Tax Portal

• Any licensed clearing agents wishing to continue carry out clearance procedure and clearance logistics on behalf of a company or individual are eligible to make the application.

• Annual License Renewal Fee is $400.

• The customs agent license is valid for a period of one year and expire on the 31st of Dec of every year.

• Form C20 - Application for Custom Agents Licence
• Stakeholders Bio-Data

Please attach sample completed documents that would help other people.

• The processing time is one month.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe,
myspace, revver,  sevenload, viddler, vimeo, youku, youtube 
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M".

• No License shall be renewed if the applicant has any pending queries or outstanding transactions.

• Name of applicant
• PIN/TIN
• Registered Address
• Street/Road
• Plot No
• Telephone No.
• Type of business (Sole proprietorship/ Partnership/ Limited Company)
• Names, Occupations, Nationalities of Directors/Partners, percentage of shares held
• State any other businesses currently being run by partnership/company (State registered name, and address)
• New application or Renewal
• If renewal, state when first licensed as a Customs Agent
• Previous License Number and where issued
• Previous experience in the clearance of goods through Customs
• Name(s) of previous persons/employee(s)
• Names of Bankers
• Authorized Capital of the Company
• Paid up Capital
• Names and the ranks of employees and their citizenship

• One needs a customs clearing agent license to carry out clearance procedure and clearance logistics on behalf of a company or individual.
• Customs agents must be licensed by the Kenya revenue Authority before they can be involved in the clearance of goods through Customs.

• Customs Agents Roles
  • Assist in submitting all the necessary documentation onto the KRA electronic system on behalf of an individual.
  • Payment of duties and taxes on behalf of an individual.
  • Retaining all documents related to customs transactions in an orderly, itemized manner.
• Clearing Agents and Freight Forwarders will assist with the necessary customs transactions.
• A Freight Forwarder will arrange for goods to be transported from one country to another while a Clearing Agent will make sure that goods are cleared with customs.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

• Customs Agents Roles

• A Customs agent is a person who has been appointed by the Commissioner of Customs to transact business relating to Customs on behalf of other people.
• An agent, authorized by the owner to act on their behalf in writing, will be responsible for preparing and presenting the declarations to Customs. The agent may also sign any other documents on behalf of his client on request if authorized by the Customs Act. The agent will ensure that all taxes due are paid as required on the consignments he/she handles on behalf of the owner.
• The owner of goods being cleared through Customs is responsible for what the authorized agent does during the period he/she is acting on his/her behalf. Both the owner and the agent will be prosecuted for any unlawful acts done by the agent acting on his/her behalf.
• An agent should notify the Commissioner that he intends to act on behalf of the various clients who have authorized him to do so.