To apply for a road service license in Kenya, you will need to follow a specific process and provide certain documents and information. A road service license is typically required for operators of public service vehicles (PSVs) and other vehicles providing transportation services on Kenyan roads. : National Transport and Safety (NTSA) Regional Office Contacts

Apply Online Step 1: Apply via the NTSA portal or E-Citizen portal (New Users/ Already Registered Users).

1. Using a browser search the NTSA Portal or e-citizen login portal those with an already existing account should enter their login credential then click on” Sign In” tab. if you do not have an account click on the “Sign up” hyperlink.
2. select the account type you are eligible to register i.e. either as a citizen, resident, diplomat, or foreigner.
3. The applicant will then be required to capture their basic bio details, contact details and verify their login credential and upload a recent photo ID (However this step can be skipped).
4. upon successful registering users can now sign in to their e-Citizen account using their Email Address or ID Number and password.

Step 2: Register the specific vehicle with NTSA

1. Once login click on the “National Transport and Safety Authority (NTSA) (New)” icon.
2. The next step is to attach a vehicle that you are applying for a license for. Click on the “Attach vehicle” option. Enter the vehicle registration number or chassis number and click on the “Search” button. If the vehicle is found, indicate the sitting capacity. Click on “submit”.

Step 3: Apply for a Road Service License

1. Click on “My vehicles” located on the left-hand side of the screen, and a list of your vehicles will be displayed.
2. On the one you are applying for, click on “Apply RSL” and then proceed to capture all mandatory fields marked with an asterisk accurately.
3. Then click the “Next” tab and proceed to make payment for the license.
4. After your payment is successful, click on “Submit” to submit the form for processing by the NTSA licensing department.
5. After submitting the Road License application and waiting for approval, applicant can track/check the progress of their application via the e-citizen/NTSA portal.
6. In case your application is rejected, click on “Edit RSL” to see the reason why it was rejected. Make requested amendments and submit.
7. Once the RSL License is issued, it should be printed online via the e-citizen/NTSA portal, and it shall indicate the holder details, vehicle registration details, validity, etc.

• Original copy of Logbook.
• Original copy of vehicle inspection report.
• Original copy of speed governor compliance certificate.
• Original copy of vehicle identity certificate.
• Copy of the Original ID of the owner.

National Transport and Safety (NTSA)
Head Office
316 Upper Hill Chambers, 2nd Ngong Avenue, Nairobi
KenyaP.O Box 3602 -00506,Nairobi.
Call Center ContactsSafaricom:0709 932 000Telkom:020 6632 000
Emailinfo@ntsa.go.ke Complaints: complaints@ntsa.go.ke
Website: NTSA Regional Office Contacts

To be eligible applicant should meet the following criteria:

• The motor vehicle must have undergone inspection and passed
• The driver must have a valid PSV badge
• You must have an RSL Account

• The fees for a Road Service License in Kenya can vary depending on several factors, including the type of vehicles, the routes, and the specific licensing authority involved. The fees may also change over time due to regulatory updates. Therefore, it's essential to check with the National Transport and Safety Authority (NTSA).

• The validity period of a Road Service License in Kenya may vary depending on the specific terms and conditions set by the National Transport and Safety Authority (NTSA).The validity of a Road Service License can range from one year to several years, depending on the type of license and the nature of the transportation services being provided.

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• The processing time for a Road Service License in Kenya varies but generally takes several weeks to months, depending on the complexity of the application, route approval, inspections, and other regulatory processes.

Videos explaining the procedure or to fill the applications.
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Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube

width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.

e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.

e.g. The state office holds birth records since January 1908.

Organization Information:

• The legal name of your organization or business.
• Business registration number and certificate of incorporation (for companies).
• Physical address and contact details of your organization.
• Valid business permit.

Operator Details:

• Name of the operator or proprietor responsible for the vehicles.
• Contact information for the operator, including phone number and email address.
• National ID or passport details of the operator.

Vehicle Information:

• Details of the vehicles you intend to operate under the license, including make, model, registration numbers, and seating capacity.
• Copies of the logbooks for each vehicle.
• Certificates of fitness for each vehicle.
• Vehicle inspection reports.

Driver Details:

• Information about the drivers who will operate the vehicles, including their names, National ID or driving license numbers, and driver qualifications (e.g., PSV driver's license).
• Copies of the driver's driving licenses.

Route Description:

• A detailed description of the routes your vehicles will operate on, including starting and ending points, major stops, and the proposed schedule.

Safety Measures:

• Documentation of safety measures in place, including details about first aid kits, fire extinguishers, emergency exits, and other safety equipment in the vehicles.

Insurance Certificates:

• Proof of comprehensive insurance covering all vehicles and passengers.

Financial Statements:

• Depending on the licensing authority's requirements, you may need to provide financial statements or proof of financial stability.

Payment Receipts:

• Receipts of payment for the application fee and any other relevant fees, such as inspection fees or stamp duty.

A Road Service License in Kenya is required for several important reasons, including regulatory compliance, safety, and the efficient operation of public transportation services. Here are the key needs and purposes of a Road Service License in Kenya:

• Regulatory Compliance: Obtaining a Road Service License ensures that operators of public service vehicles (PSVs) and other vehicles providing transportation services comply with national and local transportation regulations. Compliance helps maintain order and control in the transportation sector.
• Safety: Road Service Licenses are issued after ensuring that the vehicles, drivers, and operators meet specific safety standards. This includes vehicle roadworthiness, driver qualifications, and adherence to safety regulations. The license helps promote passenger safety and reduce road accidents.
• Quality of Service: The license helps regulate the quality of transportation services provided to the public. It ensures that vehicles are well-maintained, clean, and meet minimum comfort and safety standards.
• Route Management: Road Service Licenses specify the authorized routes for PSVs and other vehicles. This helps prevent overcrowding and congestion on specific routes and ensures a more organized and efficient public transportation system.
• Fair Competition: Licensing helps ensure that transportation service providers operate on a level playing field, adhering to the same regulations and standards. This promotes fair competition and prevents unfair advantages for unlicensed operators.
• Revenue Collection: The licensing process includes the payment of fees, which contribute to government revenue. These funds can be reinvested in transportation infrastructure and services.
• Public Accountability: Licensed operators are accountable to regulatory authorities and must adhere to specific standards of conduct. This accountability ensures that operators provide reliable and ethical services to the public.
• Conflict Resolution: In case of disputes or accidents involving licensed operators, the license and regulatory oversight provide a framework for resolving conflicts and determining liability.
• Consumer Protection: Road Service Licenses help protect the rights and interests of passengers. Passengers can have confidence in licensed operators, knowing that they have met certain safety and service standards.
• Environmental Impact: The licensing process may include requirements related to vehicle emissions and environmental impact. This helps reduce the environmental footprint of transportation services.

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Please explain what are other uses for obtaining this document/certificate.

e.g. Birth Certificate can be used as proof of identity.

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