Apply in person

1. To apply for an M-PESA shop license (agent) in Kenya, you would typically need to follow these steps:
2. Contact Safaricom: M-PESA is a service provided by Safaricom, so the first step is to get in touch with Safaricom directly. You can visit their website or contact their customer care to inquire about the application process for becoming an M-PESA agent.
3. Gather the required documents: Safaricom will provide you with a list of documents and requirements for the M-PESA shop license application. These may include:
4. Identification documents: Prepare copies of your identification documents, such as a national ID or passport.
5. Business registration documents: Provide proof of business registration, such as a business name certificate or company incorporation documents.
6. Proof of premises: Safaricom may require evidence of suitable premises for the M-PESA shop, such as a lease agreement or title deed.
7. Financial information: Prepare financial statements or bank statements to demonstrate your financial stability and ability to operate as an M-PESA agent.
8. Other supporting documents: Safaricom may request additional documents, such as a business plan, tax compliance certificate, or proof of compliance with regulatory requirements.
9. Fill out the application form: Safaricom will provide you with an application form for the M-PESA shop license. Fill out the form accurately, providing all the necessary information.
10. Submit the application: Once you have gathered all the required documents and filled out the application form, submit your application to Safaricom as per their instructions. This may involve delivering the application form and supporting documents to their designated office or uploading them through an online portal.
11. Await evaluation and approval: Safaricom will evaluate your application and assess your eligibility to become an M-PESA agent. They may conduct background checks, financial assessments, and inspections of your premises. The evaluation process may take up to 30 days.
12. Training and agreement signing: If your application is approved, Safaricom will provide you with training on M-PESA operations and guidelines. You will also need to sign an agreement with Safaricom that outlines the terms and conditions of being an M-PESA agent.
13. Set up your M-PESA shop: Once you have completed the training and signed the agreement, you can proceed to set up your M-PESA shop as per the guidelines provided by Safaricom. This includes acquiring the necessary equipment and meeting the technical requirements to operate as an M-PESA agent.

• Identification documents: Prepare copies of your identification documents, such as a national ID or passport.
• Business registration documents: Provide proof of business registration, such as a business name certificate or company incorporation documents.
• Proof of premises: Safaricom may require evidence of suitable premises for the M-PESA shop, such as a lease agreement or title deed.
• Financial information: Prepare financial statements or bank statements to demonstrate your financial stability and ability to operate as an M-PESA agent.
• Other supporting documents: Safaricom may request additional documents, such as a business plan, tax compliance certificate, or proof of compliance with regulatory requirements.

Safaricom Head Office
Physical Address: Safaricom House, Waiyaki Way, Westlands,
Nairobi, Kenya
Postal Address: P.O. Box 66827, 00800
Nairobi, Kenya
Telephone: +254 722 002 100 or +254 711 002 100
Email: customercare@safaricom.co.ke
Website: Link


Safaricom Regional Offices Contacts:


Coast Region:
Physical Address: Safaricom House, 2nd Floor, Moi Avenue,
Mombasa, Kenya
Telephone: +254 20 427 2000 or +254 722 003 030


Rift Valley Region:
Physical Address: Safaricom House, Eldoret-Uganda Road,
Eldoret, Kenya
Telephone: +254 20 427 2000 or +254 722 004 200


Western Region:
Physical Address: Safaricom House, Uganda Road,
Kakamega, Kenya
Telephone: +254 20 427 2000 or +254 722 004 300


Nyanza Region:
Physical Address: Safaricom House, Oginga Odinga Street,
Kisumu, Kenya
Telephone: +254 20 427 2000 or +254 722 004 400


Nairobi Region:
Physical Address: Safaricom House, Waiyaki Way, Westlands,
Nairobi, Kenya
Telephone: +254 20 427 2000 or +254 722 004 500


Eastern Region:
Physical Address: Safaricom House, Ngei Road,
Kitui, Kenya
Telephone: +254 20 427 2000 or +254 722 004 600

To be eligible to apply as an M-PESA agent in Kenya, you must meet the following requirements:

• Business registration: You must have a registered business with a valid business registration certificate.
• Physical location: You must have a physical location for your M-PESA shop that is easily accessible to customers.
• Financial stability: You must have sufficient financial resources to operate your M-PESA business and provide liquidity to your customers.
• Good reputation: You must have a good reputation in your community and no criminal record.
• Technology and equipment: You must have the necessary technology and equipment, including a working computer, printer, and reliable internet connection, to operate your M-PESA business.
• Availability: You must be available to operate your M-PESA shop during regular business hours and be willing to attend mandatory training sessions.
• Compliance with regulations: You must comply with all relevant laws and regulations governing the operation of M-PESA shops, including those related to anti-money laundering and customer due diligence.

It is important to note that meeting these eligibility criteria does not guarantee approval of your application. The approval process is subject to Safaricom's discretion and may involve additional checks and verifications.

The fees to apply as an M-PESA agent in Kenya may vary depending on various factors such as the location of the agent and the level of transaction activity expected.

• Non-refundable application fee: KES 1,000
• Security deposit: This is a refundable deposit that is required to cover any potential losses that may arise from fraudulent activities or other risks associated with the M-PESA business. The amount of the security deposit may vary depending on the level of transaction activity expected and can range from KES 30,000 to KES 100,000.

It is important to note that these fees are subject to change, and you should confirm with Safaricom for the most up-to-date information. Additionally, meeting the eligibility criteria does not guarantee approval of your application, as the approval process is subject to Safaricom's discretion and may involve additional checks and verifications.

• The validity of an M-PESA agent license in Kenya is typically for a period of one year from the date of issuance. After this period, the license may be renewed by submitting a renewal application and meeting the relevant requirements, such as maintaining a satisfactory transaction activity level and compliance with Safaricom's agent terms and conditions.
• It is important for M-PESA agents to ensure that their licenses are always up to date and valid, as operating without a valid license may result in penalties or legal action. Safaricom may also conduct regular inspections and audits of its agents to ensure compliance with their policies and procedures.

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• The approval process can take up to 30 days from the date of issue of the application.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube

width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.

e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.

e.g. The state office holds birth records since January 1908.

• Personal Information:
  • Full name
  • National ID number or passport number
  • Contact details (phone number, email address, physical address)
• Business Information:
• Business name
• Business registration number
• Business address (location of the M-PESA shop)
• Type of business (sole proprietorship, partnership, limited company, etc.)
• Business registration documents (business name certificate, company incorporation documents)
• Premises Information:
• Premises address (where the M-PESA shop will be located)
• Proof of premises ownership or lease agreement
• Financial Information:
• Bank statements or financial statements (to demonstrate financial stability)
• Sources of funds for the operation of the M-PESA shop
• Operational Information:
• Proposed operating hours of the M-PESA shop
• Number of employees (if applicable)
• Business plan (some applications may require a brief description of your business strategy)
• Regulatory Compliance:
• Tax compliance certificate from the Kenya Revenue Authority (KRA)
• Compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations

• If you want to operate an M-PESA shop in Kenya, you will need to obtain an M-PESA agent license from Safaricom. This license is required by law to operate a business that offers M-PESA services such as cash deposits, cash withdrawals, and money transfers.
• Having an M-PESA agent license gives you the legal authority to operate an M-PESA shop, which is a physical location where customers can access M-PESA services. As an M-PESA agent, you will earn commissions on transactions that customers make through your shop, which can provide a source of income.
• In addition to the legal requirement, having an M-PESA shop agent license also gives your customers confidence that they are dealing with a reputable and authorized provider of M-PESA services. It also enables you to access training, support, and resources from Safaricom, which can help you to run your business more effectively and efficiently.

Enter other information which might help.

Please explain what are other uses for obtaining this document/certificate.

e.g. Birth Certificate can be used as proof of identity.

M-PESA Business Till

More information might help people.