1. Before you can apply for a new card, you must first cancel the previous one. You can do so by calling the information phone of the Health Insurance Fund at (+372) 669 6630.
2. After reporting the lost of your card you can now order a new card at the state portal. You can also bring the application for the card to a client service office of the Health Insurance Fund or send it by post or e-mail, in which case it must be digitally signed. The application is available on the website of the Health Insurance Fund.
   1. State Portal: The quickest way you can submit your request for a card is through the citizen portal. - Link
   2. Health Insurance Fund Customer Service: You may also apply for a card in person by visiting a Health Insurance Fund Customer Service Centre.
      The application form in Estonian is available through Health Insurance Funds website. You may also obtain a copy of the form from an Eesti Post Office, and at the Health Insurance Funds customer service offices.
   3. Sending request via post or email
      Post: Send your application to the Health Insurance Funds customer service office via regular mail, addresses are provided below.
      Email: Send a digitally signed application to the Health Insurance Fund by e-mail to info@haigekassa.ee.

List down the documents required for successfully completing the procedure.

e.g.
1. Proof of child birth from the Hospital.

Estonian Health Insurance Fund

Tallinn
Lastekodu 48, 10144
Office hours:
M,T,T,F 8.30-16.30
W 8.30-18.00

Prnu
Rtli 40a, 80010
NB! Postiaadress Lai 14, 80010 Prnu
Office hours:
M,T,T,F 8.30-16.30
W 8.30-18.00

Jhvi
Nooruse 5, 41597
Office hours:
M,T,T,F 8.30-16.30
W 8.30-18.00

Tartu
Pllu 1a, 50303
Office hours:
M,T,T,F 8.30-16.30
T 8.30-18.00

Info telephone: 16 363

Calling from abroad + 372 669 6630.

Monday-Friday 8.30-16.30.

Depending on your telephone operator you may be a charged for calling the number.

E-mail: info@haigekassa.ee

Provide eligibility criteria's for going through this procedure.

Explain the fees structure which is required for obtaining the certificate/document.

Cards issued to individuals who are 19 years of age and older are valid for 3 years.

For cardholders who are 19 years of age and below, your card is valid for 5 years, but not for longer than up to becoming 19 years old.

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

Please explain processing time taken in obtaining the document/certificate.

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Please provide instructions on obtaining the certificate/documents.
e.g. The state office holds birth records since january 1908.

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.

This procedure provides information on how you can replace a lost or stolen European Health Insurance Card issued in Estonia.

Enter other informations which might help

The European Health Insurance Card grants its holder the right to receive necessary medical care during his/her stay in the European Union and in the European Economic Area.

Countries that provides necessary medical care to European Health Insurance Cardholders:
Austria, Belgium, Bulgaria, Spain, Netherlands, Croatia, Ireland, Iceland, Italy, Greece, Cyprus, Lithuania, Liechtenstein, Luxembourg, Latvia, Malta, Norway, Poland, Portugal, France, Sweden, Romania, Germany, Slovakia, Slovenia, Finland, Great Britain, Switzerland, Denmark, Czech Republic, Hungary.

Estonian State Portal
Health Insurance Fund

More information which might help people.