Apply In-Person

1. To apply for a water connection, an applicant should visit the nearest Water Utilities Corporation (WUC) branch agency near the residence and express your interest at the customer service desk. (Address details located under “Office Locations & Contacts” section of this page).
2. Applicants are required to complete the complete forms; Application form for New Water Connection,for applicant applying as a company,are also required to additionally submit the Agreement For Supply Water Application form; forms are available for free at the front desk at any of the WUC branch offices or download it via the WUC website via this linkLink (select Connection Application form and Agreement for Supply Water Application form) or directly download it using this link;Link { Application form for New Water Connection} ,Link {Agreement for Supply Water Application form} (for companies only)

   • PLEASE NOTE; the application form is to be completed in accordance to the “Instruction “section as mentioned on the application form.

3. The WUC Front Desk Officer and other officers are always available to guide every applicant on how to fill the form correctly.
4. Attach all the required documents (see required document below) to the completed form and submit the documents to the WUC agent.
5. The agent will then verify, if all the necessary information and documents have been provided and that the applications comply with the selection criteria, if everything is in order, the application file will be registered and the applicant will be issued with an acknowledgement letter containing details of the application.
   • Customer are requested to come back or call after 7 working days for quotation.
6. The application file is then transmitted to the technical service for study, by the technical unit and quantity surveyors unit.
7. The WUC surveyor’s team will then be sent to the site {residence} to inspect its feasibility and write a report.
8. The report will then validated by the technical agent, who will then draw a receipt indicating an estimated cost of the layout connection materials from the main water pipe.
9. The file along with the payment receipt is then returned to the reception desk, to be issued to the client, who then decides if and when to make the connection fee.
10. Customer asked to pay the quotation fee plus refundable security deposit (in case of a company in full or 3 months instalments (note that the meter will only be installed after full payment). The charges may vary depending on the location. Customers are encouraged to pay over the counter to avoid delays.
11. If you agree to make full payment, the WUC receptionist fills in and signs the contract form and sends it to the customer service manager for signature.
12. The file is recorded on the computer, then sent to the cash register where you will be advised to make payment against the connection receipt.
13. Upon payment, you will be issued a payment receipt as well as the original copy of the contract.
14. A copy of the file is then sent to the accounting department for the journaling of the receipts. A second copy is sent to technical service and a third is filed with customer service.
15. The technical service team will then visit the residence for external works, meter installation, and water flow within 7 days.
16. Upon completing the installation, a meter installation form will be issued to you by the technical service team to be completed, sign and then place in your file. The file is then sent to reception for updating and invoicing.
    

Online application

1. The applicant can also submit water connection application request online via the WUC website via this link;Link
2. Fill out all mandatory fields accurately, up load all the supporting documents as listed on the site, answer the security math question then click on the SUBMIT tab.
3. Upon successfully submit the request you will receive a notification message on the WUC website confirming that your request has being taken into consideration.

Private Individuals

• ID card (OMANG) (Botswana citizens) or Passport (Non-citizens)
• Certificate of Rights or Letter of Allocation or Lease Agreement
• Document on Matrimonial Status (Where applicable)

Companies / Organisations

• Company Registration Certificate
• Certificate of Rights or Letter of Allocation or Lease Agreement
• Official Stamp

Govt. / Embassies / Consulates

• Accompanying Letter on official letter head endorsed with official stamp.
• Proof of ownership (allocation letter)

Water Utilities Corporation (WUC)
Head office
Address: Sedibeng house, Plot 17530, Luthuli Road
Gaborone
Postal address: 00276,
Gaborone
Tel: (+226) 360 4400
Fax: (+226) 397 3852
E-mail: metsi@wuc.bw
WUC Branches Contact details link:Link
Website:Link

Provide eligibility criteria's for going through this procedure.

• Applicants will be issued with a quotation receipt indicating the amount that is to be paid for the connection

• The validity of the connection is forever unless one fail’s to pay the water bill, which may lead to disconnection of the water service.

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• Installation of the meter processing time is within 7 days, from the date of payment of the estimate.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

• Details of the applicant
• Contact details
• Direction to your location (where the connection is required)
• Type of premise
• Category of supply
• Date need of the supply
• Title deed number
• Name /address of business/company (where applicable)
• Identification document number
• Declaration by the applicant

• Person/business/company that wishes to obtain a water connection in Botswana should head to any of the water utilities corporation offices to apply.
  

Enter other informations which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

• WUC website: Link
  

More information which might help people.