• This procedure explains various ways to raise a request for the shifting of the electric transformer.
  
  

North Bihar:
Apply In-Person:

1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details in the “NBPDCL” website link
2. While applying In-Person, the consumer should obtain the application from the authorities in the office.
3. You can also write the request letter mentioning the reasons for shifting the electric transformer.
4. Make sure you have all the documents mentioned in the “Required Documents” section.
5. The request letter/Complaint form and the required documents should be submitted to the officials in the Electricity Board such as ASSISTANT ENGINEER (AE), ASSISTANT DIVISIONAL ENGINEER (ADE), and CHIEF ENGINEER (CE) in the local Electric Board location.
6. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
7. The estimated amount has to be paid in the Demand Draft (DD).
8. After giving the form, they will provide you the Complaint Ticket Number and the payment slip.
9. You have to keep those details safe for future verification and reference purposes.

South Bihar:
Apply In-Person:

1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details in the “SBPDCL” website Link
2. While applying In-Person, the consumer should obtain the application from the authorities in the office.
3. You can also write the request letter mentioning the reasons for shifting the electric transformer.
4. Make sure you have all the documents mentioned in the “Required Documents” section.
5. The request letter/Complaint form and the required documents should be submitted to the officials in the Electricity Board such as ASSISTANT ENGINEER (AE), ASSISTANT DIVISIONAL ENGINEER (ADE), and CHIEF ENGINEER (CE) in the local Electric Board location.
6. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
7. The estimated amount has to be paid in the Demand Draft (DD).
8. After giving the form, they will provide you the Complaint Ticket Number and the payment slip.
9. You have to keep those details safe for future verification and reference purposes.

North Bihar and South Bihar:
Apply through Online:

1. You can raise a request for a shift of the electric transformer in the Bihar State Power Holding Company Ltd.’s website.link
2. You have to select “Online Complain/ Online Grievance” option from the main webpage.
3. It will take you to the complaint registration page. link.
4. You have to enter details such as
   • Company( Choose NBPDCL for North Bihar and SBPDCL for South Bihar)
   • District
   • Division
   • Nature of Complaint( Choose “Poles Related Issue”)
   • Description of Issue(Explain the reason for shifting the transformer)
   • Applicant Name
   • Mobile Number
   • E-mail Id
   • Consumer Number(optional)
   • Image of any document(optional)
5. Finally, register the complaint by selecting the “Submit” option.
6. Immediately you will receive your “Grievance Registration Number” in the pop-up menu.
7. You have to save these details for future verification and reference purposes.
8. You can track your complaint in the “Track Grievances Status” in the same web page.
9. You have to enter your Grievance Registration Number to track your complaint status.

North Bihar and South Bihar
Apply through 24/7 portal:
To raise a request for the shifting of the electric transformer, you can request through the customer care service, which works 24/7-365 days.

1. The 24/7 Customer Care toll-free number is 1912.
2. You can also mail your request to the 24/7 Customer Care Service.
   • Email Id - pgc.nbpdcl3@gmail.com (North Bihar)
3. After your registration, you will get your “Complaint Ticket Number” to your registered mobile number/Email ID.
4. You have to keep those details safe for future verification and reference purposes.

Apply through Centres:

1. To apply through centres, the applicant has to visit the respective “CSC” centre. Please tap on the following link to locate the centre according to the respective district: link.
2. Make sure to have the documents that are listed under the “Required Documents” section of this page.
3. An application form can be obtained through the kiosk operator upon visiting the centre.
4. The applicant has to fill in all the necessary information in the application form.
5. Submit the application form with ”Required Documents” to the office.
6. It is advised to take the documents in original to the kiosk for scanning purposes.
7. The operator will process the application online.
8. On successful submission, the applicant will receive an application number as acknowledgement.
9. This application will be processed internally and the respective superior authority will decide the issue of the certificate to the applicant.
10. The status, viz. Approval or Rejection if any, will be conveyed to the applicant through an SMS.
11. If approved, the certificate will be hand delivered or sent through post to the address mentioned while applying or issued in a stipulated period of time.

Here are the list of necessary documents needed to shift the electric transformer:

• Recently paid electricity bill(Shouldn’t have any arrears)
• Any Ownership documents such as
  • Sale deed
  • Allotment, Possession letter
  • Municipal Tax receipt
  • Gift deed
  • Will deed or any other valid document
  • An indemnity bond drawn by the owner
• DD for the estimated shifting charges
• Proof of Identity of the applicant such as
  • Ration card
  • Election Identity Card
  • PAN card
  • Aadhar card
  • Passport
  • Driving license
• Any other document(mentioned by the authorities)

North Bihar Power Distribution Company Ltd &
Third Floor,
Vidyut Bhawan,
Bailey Road,
Patna- 800 001.
Address:Link

• Here is the list of office locations and contact details for every region in NORTH BIHAR Link
  

South Bihar Power Distribution Company Ltd.
Second Floor, Vidyut Bhawan,
Bailey Road, Patna – 800 001.
Address:Link

• Here is the list of office locations and contact details for every region in SOUTH BIHAR Link
  

To request a shift in the transformer, the eligibility criteria are:

• You should have the Consumer Number, and any valid Identity proof (Ex. Aadhar Card).
• You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”

• The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials after undertaking the survey for the mentioned location.
• The consumer should bear the entire cost of shifting the transformer/pole.
• The evaluated fee should be paid in advance in the form of a Demand Draft to the Bihar State Power Holding Company Ltd.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
• The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
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e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

The list of details required for raising request for the shift of electric transformer in your locality are:

• Consumer service number
• Recently paid Electricity Bill
• Payment details( Demand Draft of the estimated amount said by the officials)
• Additional documents mentioned by the officials while applying In-Person mode.

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.

Enter other informations which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

For other Electricity related services, always refer to official website linked here.

• North Bihar: Link
• South Bihar: link

More information which might help people.