Apply In-Person:

1. Approach the North Bihar Power Distribution Company Ltd. (NBPDCL) or South Bihar Power Distribution Company Ltd. (SBPDCL) to register your complaint regarding the faulty electricity meter.
2. Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.
3. Record the complaint according to the office guidelines.
4. Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.
5. The request will be taken care of by the respective authority.
6. A technician will visit on the address mentioned in the application to inspect the electricity meter.
7. If the electricity meter is found faulty, it is removed and taken to the department lab for checking.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.
   
   

Apply Online : - Complaint about Faulty Electricity Meter for NBPDCL Online with Images and for SBPDCL Online with Images.

1. You can file your complaint online by navigating to either NBPDCL website- Link or SBPDCL website- Link
2. Click on the Online Complaints and then on Complaint Registration.
3. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
4. Once all the mandatory information is filled, click on the submit button.
5. You will 11 digit token number via SMS through which you can track your complaint.
6. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
7. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
8. The consumer must follow the department notice and regulations to get the electricity meter fixed.

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

NORTH BIHAR POWER DISTRIBUTION COMPANY LTD - NBPDCL
Vidyut Bhawan,
Near Income Tax Circle,
Bailey Road,
Patna-800 001,
Bihar, India
Phone : +91 094308 07821
Email ID :- md.nbpdcl@gmail.com

SOUTH BIHAR POWER DISTRIBUTION COMPANY LTD - SBPDCL
Second Floor, Vidyut Bhawan,
Bailey Road, Patna-800 001,
Bihar, Indiav Phone : +91 0612-2504045
Contact link: Link, Link

Consumers whose meter are damaged and show fault readings can apply for this complaint.

The fees and payment depends on the respective electricity board and respective state.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

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The process takes up to 1 month of time or more.

Videos explaining the procedure or to fill the applications.
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• CA Number
• Consumer Number
• Complainant Name
• Mobile Number
• Division
• Sub Division
• Section
• Address 1
• Address 2
• Address 3
• Complaint Category
• Complaint Sub Category
• Complaint Details

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

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e.g. Birth Certificate can be used as proof of identity.

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