Reporting a Damaged Passport

• If your passport is less than one year old or the defect is in the transparent sheet that has come away, you should contact your local authority (or your embassy or consulate if you live abroad).
• For all other instances, you can send an email to (passeport@diplobel.fed.be) quoting your passport number and describing the defect as precisely as possible.
• For Damage (voluntary or accidental) or normal wear and tear of the passport, it does not qualify for free replacement.

Requesting for Financial Compensation due to Production Defect in your Passport

1. Complete the request for compensation form.
2. Gather the following documents:
   1. Your defective passport. If you have already returned your passport to the issue location with a view to obtaining a replacement, please indicate this in the appropriate section of the form.
   2. Originals of all the supporting documentation pertaining to the travel and/or accommodation expenses you incurred.
   3. Any document or letter proving that on the scheduled date of your trip you were not able to make or continue the trip due to your passport being defective.
3. Send all the above-mentioned documents to the following address:
   FPS Foreign Affairs
   Travel and Identity Documents Dep. (C2.2)
   Rue des Petits Carmes 15
   1000 Brussels

• your defective passport
• originals of all the supporting documentation pertaining to the travel or accommodation expenses you incurred
• any document or letter proving the on the scheduled date of your trip you were not able to make or continue the trip due to your passport being defective

Telephone number for all your enquiries: +32 2 501 81 11

Belgian passport holders.

There is no replacement fee for production defective passports.

Passports are valid for 5 years.

Request for Compensation:

• http://diplomatie.belgium.be/en/binaries/Application%20form_tcm312-161975.pdf

Please attach sample completed documents which would help other people who would like to follow this procedure.    

You may submit a request up to one year after you become aware of the production defect. The decision regarding your request for compensation wil be informed to you within 3 months.

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Please provide instructions on obtaining the certificate/documents.
e.g. The state office holds birth records since january 1908.

• surname, first name
• address
• telephone number
• email address
• passport number
• issued date and place

If your passport is defective, you must report it and ask for a replacement.

Enter other informations which might help

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Kingdom of Belgium, Foreign Affairs, Foreign Trade and Development Corporation: http://diplomatie.belgium.be/en/

More information which might help people.