Apply In-Person:

1. To Make a Complaint as a Hajj Pilgrims, the applicant has to approach the Hajj Management Ministry of Religious Affairs link
2. An application form will be provided to the applicant by the concerned officer. Or the applicant can download the application form from the following link
3. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
5. The applicant has to attach photocopies of the required documents along with the application form while submitting it.
6. Submit all the documents with the completed form to the concerned officer.
7. The applicant has to pay the prescribed fee as requested by the authority.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. All applications are processed within a reasonable time, having regard to the particular circumstances of each application, including the completeness of information and documents submitted to the authority by the applicant.
10. After successful complaint, the authority will take action regarding the complaint. The process will be notified to the applicant via SMS or Email.
11. This entire process can be completed within 7- 15 days or as per the timeline advised by the respective department authority.

• Completed application form link
• Identification documents, such as a national ID card or passport.

Bangladesh Hajj Management
Ministry of Religious Affairs
Hajj Camp, Airport - Dakshin khan Rd,
Dhaka 1230, Bangladesh
Help Desk Phone Number: +8809602666707
Email info@hajj.gov.bd
Contact Details link

• Any person who that intends to Make a Complaint as a Hajj Pilgrims is eligible to make this application.

• The applicant has to pay the prescribed fee as per the authority’s request.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Application form link

Please attach sample completed documents that would help other people.

• This entire process can be completed within 7 -10 days or as per the timeline advised by the respective department authority.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

• Name of the applicant
• Address
• Email
• Telephone
• Nationality
• General IB Number (B)
• Details of agency

• As a Hajj pilgrim, a complaint refers to an expression of dissatisfaction or disappointment with a particular aspect of the Hajj pilgrimage experience. There are a variety of reasons why a pilgrim may have a complaint, including issues related to transportation, accommodation, food, medical care, or any other service provided by their travel agency or service provider.

• Complaints from Hajj pilgrims can range from minor issues such as a lack of cleanliness in the hotel room to more serious concerns such as overcrowding, transportation delays, or inadequate medical care. Pilgrims may also raise complaints about the behavior of other pilgrims or about the organization and management of the overall pilgrimage.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

Link

More information which might help people.