Apply In Person:

1. To Apply for Call Center Relocation, the applicant has to approach the Bangladesh Telecommunication Regulatory Commission (BTRC) link
2. An application form will be provided to the applicant by the concerned officer.
3. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
5. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
6. Submit all the documents with the completed form to the concerned officer.
7. The applicant has to pay the prescribed fee as requested by the authority.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. An acknowledgment receipt will be provided. Please save it for future reference.
10. Then the application will be processed further. All the updates on the application status will be sent via SMS to the applicant’s mobile number.
11. Once the process gets completed, the applicant gets a call from the office regarding the application.
12. The applicant gets the license from the office.
13. This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

• Application form
• Citizenship card
• Fee receipt
• Business Proposal on BPO/Call Centre Service with the cost analysis report.
• TIN Certificate
• House Rent Agreement
• Tax clearance certificate
• Trade license
• Any other documents (if required)

Bangladesh Telecommunication Regulatory Commission (BTRC)
IEB Bhaban (5,6 & 7 floor)
Ramna, Dhaka-1000
Phone (PABX): + 880 2 9611111
Fax: +8802223386677
Email: btrc@btrc.gov.bd
Contact link

• Any operator holder from the commission who intends to Apply for Call Center Relocation is eligible to make this application.

• The applicant has to pay the prescribed fee as per the authority’s request.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

• This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

• Name of Entity
• Address
• Nationality
• Present proposal
• Qualification
• Contact number
• Existing call centers (if applicable)
• Date
• Signature
• Other details

• Any call center business that needs to relocate for a better development purpose has to send an application to the Bangladesh Telecommunication Regulatory Commission (BTRC) for getting the approval.

Effective skills

• Knowledge retention
• Attention to detail
• Organization
• Flexibility
• Friendly
• Calm under pressure
• Effective communication skills
• Speed.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

• Link
  

More information which might help people.