Albertans can request a replacement card by telephone, in writing or in person. To inquire about your account or update personal information, please quote your personal health number (not in an email*):

• In-Person:

Albertans may register for Alberta Health Care Insurance Plan (AHCIP) coverage and update their information at participating registry agent office locations across the province, free of charge.

• Telephone:

780-427-1432 (Edmonton) MondayFriday 8:15 a.m. to 4:30 p.m.
Closed statutory holidays.
Toll-free in Alberta, dial 310-0000 then 780-427-1432

• Fax:

780-422-0102 (Edmonton)

• Mail:

Alberta Health
Attention: Alberta Health Care Insurance Plan
P.O. Box 1360, Station Main
Edmonton, AB T5J 2N3

• Email:

For general information or non-personal questions regarding Alberta Health Care Insurance Plan, email health.ahcipmail@gov.ab.ca.
Due to the sensitive nature of the information required, do not send information or forms by email. Electronic submission is not available. Any questions, comments, or concerns containing your personal health information should be made in person, by telephone, fax or mail

• Deaf/hearing impaired callers

Within Alberta using a TTY, you can reach the provincial government by dialing:
780-427-9999 in Edmonton, or
1-800-232-7215 in Alberta This is not a voice line.

List down the documents required for successfully completing the procedure.

e.g.
1. Proof of child birth from the Hospital.

To inquire about your account or update personal information, please quote your personal health number (not in an email*):

• In person:

Albertans may register for Alberta Health Care Insurance Plan (AHCIP) coverage and update their information at participating registry agent office locations across the province, free of charge.

• Telephone:

780-427-1432 (Edmonton) MondayFriday 8:15 a.m. to 4:30 p.m.
Closed statutory holidays.
Toll-free in Alberta, dial 310-0000 then 780-427-1432

• Fax:

780-422-0102 (Edmonton)

• Mail:

Alberta Health
Attention: Alberta Health Care Insurance Plan
P.O. Box 1360, Station Main
Edmonton, AB T5J 2N3

• Email:

For general information or non-personal questions regarding Alberta Health Care Insurance Plan, email health.ahcipmail@gov.ab.ca.

Due to the sensitive nature of the information required, do not send information or forms by email. Electronic submission is not available. Any questions, comments, or concerns containing your personal health information should be made in person, by telephone, fax or mail

• Deaf/hearing impaired callers

Within Alberta using a TTY, you can reach the provincial government by dialing:
780-427-9999 in Edmonton, or
1-800-232-7215 in Alberta This is not a voice line.

An owner of a health care insurance plan card.

Explain the fees structure which is required for obtaining the certificate/document.

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Please attach documents which can be used by people who would like to follow this procedure.    

Please attach sample completed documents which would help other people who would like to follow this procedure.    

If you visit an authorized registry agent or telephone the AHCIP, a replacement card is generally received within 1 to 2 weeks. If you mail or fax Alberta Health with a request, a replacement card is generally received within 4 to 6 weeks.

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Please provide instructions on obtaining the certificate/documents.
e.g. The state office holds birth records since january 1908.

• Full name
• Mailing address
• Telephone number
• Personal health care number
• Date of birth

If your health care insurance plan card is lost, you can request for a replacement.

Enter other informations which might help

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

http://www.health.alberta.ca/AHCIP/carry-your-card.html#replace-card

More information which might help people.