Zambia - Obtain an Operating License as Water or Sanitation Service Provider

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Procedure

Apply In-Person

1. To apply for an operating license as a water or sanitation provider in Zambia, the applicant will have to contact the National Water Supply and Sanitation Council (NWASCO), for the main office visit link.
2. Make sure that you have all the documents that are listed under the “Required Documents” section of this page.
3. An application form will be provided to the applicant upon visiting the National Water Supply and Sanitation Council (NWASCO) office.
4. Once understanding the guideline properly, the applicant has to fill-in all the necessary information in the application form.
5. Submit the application form with necessary attachments to the office.
6. Pay the fee as per given in the “Fees” section of this page.
7. After the completion and verification of all the required documents, the license will be accessible.
8. Upon completion of above steps the applicant gets the license in a stipulated period of time.

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Required Documents

• A business plan.
• A copy of the company registration certificate.
• The financial projections of the company.
• The investment plan.
• Provision of efficient, affordable and sustainable water supply and sanitation.

Office Locations & Contacts

National Water Supply and Sanitation Council
164 Mulombwa Close,
Fairview, Lusaka
Postal Address:
P.O. Box 34358,
Lusaka, Zambia
Phone no.:+260 211 226941/2
+260977790138
Email address: [email protected]
Contact link.

Eligibility

• The size of the provider in terms of number of domestic connections or population served should be more than 50 households or 500 people.

Fees

• Fee: Pay the fee as per the authority request.

Validity

• This licence is valid for 10 years.

Documents to Use

Please attach documents that would help other people.

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• The processing time is around 60 days.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <& video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, google video, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of the webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• The license will be cancelled if provider is caught guilty of one of the following:
• Giving false information.
• Transferring license without approval.
• Failing to comply with an enforcement notice.
• Failing to comply with provisions of the WSS(Water Supply and Sanitation) Act or license conditions.
• Failing to provide WSS(Water Supply and Sanitation) service according to SLG(Service Level Guarantee)

Required Information

• Name of service provider
• Business place
• shareholders in utility
• Name and qualification of senior staff
• Type of water supply or sanitation facilities
• Performance target

Need for the Document

• The license is an official proof for the holder to start and continue their water and sanitation service.

Information which might help

• 11 Commercial Utilities and 7 Private Schemes are currently licensed by NWASCO.
• The act of water sanitation of Zambia link.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

More information which might help people.