Zambia - Appeal for Denial or Revocation of Identification Card

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Procedure

Apply In-Person:

1. To appeal for a Denial or Revocation of Identification Card in Zambia, the applicant will have to visit the agency for persons with disability at the district or provincial office, for the main office visit link.
2. Make sure to have all the documents that are listed under the “Required Documents” section of this page.
3. If the applicant is denied an identification card or revoked, then the aggrieved person has the right to file an appeal and have a hearing.
4. An application form will be provided to the applicant upon visiting the agency.
5. Once understanding the guideline properly, the applicant has to fill-in all the necessary information in the application form.
6. Submit the application form with necessary attachments to the office.
7. Pay the fee as given in the “Fees” section of this page.
8. The Director General shall hear the case or appoint an officer to hear the case.
9. The complainant is entitled to be represented by parents, family members, friends, lawyers and he/she is allowed to present witnesses and other evidence.
10. The aggrieved persons shall submit all the evidence relied to the Director General.
11. Following the hearing, the Agency will issue a written decision.
12. When Decision is in the applicant’s favour, they will receive the card in a stipulated amount of time.
13. If the aggrieved person disagrees with the decision made at the hearing, he/she may file a complaint in the Magistrate Court of the county where they live.

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Required Documents

• Duly completed application form.
• NRC or passport
• Proof of disability.

Office Locations & Contacts

The Director-General
Plot No. F/488a/7/B,
P.O Box 50073,
Leopards Hill Road,
Lusaka, Zambia
Tel: +260 211265233 – Admin
+260 211 269734- Director Finance
+26 211 269735 – Planning
+260 211 264596 – Rehabilitation
Email: [email protected]
Website link.
Contact Details link.

Eligibility

• A person whose request for the Disability Identification Card has been denied can appeal for the revocation.

Fees

• Application Fee: Pay as per the authority’s request.

Validity

• This complaint must be filed no later than 35 days after the date that the hearing decision was issued. A magistrate will then review the decision.

Documents to Use

Please attach documents that can be used by people. e.g. links.

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• The Processing time depends on the time taken in verification of the documents submitted.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• This complaint must be filed not later than 35 days after the date that the hearing decision was issued. A magistrate will then review the decision.

Required Information

• Name
• District
• Province
• Nationality
• Nature of Disability
• Cause of Disability
• Degree of Disability

Need for the Document

• The decision letter will state whether the applicant will receive the identification card or not.

Information which might help

• Person with Disabilities Act of Zambia link.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

More information which might help people.