West Bengal - Request to Replace or New Electricity (EB) Meter (Energy Meter)

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Procedure

• The electricity meter that is fixed for recording electricity consumption may be from the respective electricity board for your area.
• If the meter is faulty/damaged or not functioning, then consumer should immediately report to the concerned electricity billing /sub division office as applicable and get it repaired/replaced/get new meter. It is the sole responsibility of the customer to make sure the safety of meters.
  
  

Apply In-Person:

1. Go to the local electricity customer care centre (CCC) to register complaint about the faulty electricity meter.
2. Link for CCC’s: online link for CCC
3. Please go to your respective office. Meet the executive who is meant for taking complaints.
4. Follow their guidelines to record your complaint.
5. Applicant will be provided with acknowledgement for the received complaint. Keep it safe for further requirement.
6. This request will be processed by the respective authority.
7. A technician will visit the premises as per the address mentioned in the application.
8. He will check the meter for the fault. If the problem is persistent, the electricity meter will be removed. This electricity meter will be sent to department lab for checking.
9. Technician will give a receipt for the meter that is removed. Please keep it safe for future requirement.
10. Consumer shall wait till the mentioned period to get the repaired meter or a new one based on the department’s decision.
11. Please follow the department notification to get the electricity meter fixed.
    

Note: Till the rectification of electricity meter, department will charge average or the last bill amount to consumers.

Apply through Centres:

1. To apply through centres, the applicant has to approach the respective “CSC” centre in their area. Refer the following link for location: CSC Locator link
   • NOTE: The applicant has to select the state, district and block name from the drop-down menu, or the applicant has to click on their respective district to find nearby centres.
2. Please visit the centre and consult with the centre operator for your requirement.
3. If the operator issues an application form, then collect it and pay the requisite fee. Please complete the application form.
4. Now, submit the completed application along with the required documents as per the “Required Documents” section of this page. It is advised to take the documents in original to the kiosk for scanning purposes.
5. The operator will process the application online. On successful submission, the applicant will receive an application number as acknowledgement. The applicant will also get a transaction number as a text message on their registered mobile number.
6. Applicant has to make necessary payment as centre operator quotes and don’t forget to take the receipt.
7. This application will be forwarded to the respective department for further processing.
8. ”SMS” triggered update on application status will be sent to the applicant’s mobile. Please keep track of the notification.

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Required Documents

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Aadhaar card
  

Note : In addition to the above mentioned documents, applicant should produce any additional document as per authorities advise

Office Locations & Contacts

Head Quarter Of WBSEDCL,
Bidyut Bhawan, Gr Floor, Block-A,
Karunamayee, Saltlake,
Kolkata – 700091
West Bengal, India
Ph : (033)2262-2641/40
24x7 Helpline: Call 19121
e-mail: [email protected]
Contacts link : contact information link

Eligibility

• Active consumers whose electricity meter is fault/damaged are eligible

Fees

• Each state has different fees structure. So, it is advisable to pay as per authorities quote
• If the department fixes a rental meter on removal of damaged meter, consumer will be asked to pay rent for the meter till the meter is repaired or replaced.
• Please follow the mode of payment as applicable for the respective board

Validity

• If a new meter is installed, validity for the meter will be mentioned by the department otherwise validity period for the meter remains unchanged

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

This process will take minimum of one moth time and will take further time with respect to the department’s schedule.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Consumer Address
• Consumer No.
• Phone number
  

Need for the Document

• The functioning of Electricity (EB) Meter is must for smooth bill cycle.
  
• If the meter is found faulty, then it needs to be notified immediately.

Information which might help

• Make sure to collect the receipt for your payments with the department.
• Always use certified products for electrical wiring.
• One should not use domestic supply for commercial purpose and there will be a heavy fine and even action against consumer is inevitable.
• Make sure the meter is not tampered.
• In most of the government related procedures, Electricity bill is considered as one of the important document for address proof. So, make sure you get bills on regular basis.
• Electricity should be consumed with responsibility. Because not only the cost counts but also this resource needs proper care to make available for our future generations

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Place some external links which might help.

Others

More information which might help people.