Victoria - Replacing a License or Permit

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Procedure

Online

• You can order a replacement license or learner permit online (if a current photo image exists on VicRoads Driver Licensing System and you have no change of personal details). The replacement card will be mailed to you within 10 working days.

VicRoads Online: https://billing.vicroads.vic.gov.au/replacements/DefRepDriverLicenceOrPermit.aspx

By telephone

• You can call VicRoads on 13 11 71 (Mon-Fri 8.30am - 5.00pm, Sat 8.30am - 2.00pm) to check if a current photo image exists on VicRoads Driver Licensing System. If not, you will need to apply in person at a VicRoads Customer Service Centre.
• If you have a current photo image, you can apply for a replacement card by:
  • providing your name and personal details
  • providing your license number (if possible)
  • paying the replacement fee by credit card (Mastercard or Visa).

The replacement card will be mailed to you within about a week.

In person at a VicRoads Customer Service Centre

If you are attending a VicRoads Customer Service Centre you need to:

1. Complete a Replacement Victorian Licence or Learner Permit form. Replacement Victorian Licence or Learner Permit form: http://www.vicroads.vic.gov.au/NR/rdonlyres/78AA4621-FE48-4285-BCEF-F5C46B10A042/0/VRPIN02642_ReplacementLicenceorLearnerPermit_1212_WEB.pdf
2. Pay the replacement fee.
3. Provide evidence of identity documents.

• If you have a current photo image on VicRoads Driver Licensing System, a replacement card using that image will be produced. If there are no changes to your personal details you will not need to bring evidence of identity documents.*
• If you do not have a current photo image, a new photograph will be taken and you will need to provide evidence of identity. If there are any changes to your personal details you must bring evidence of identity documents and evidence related to the change (eg evidence of residence, change of name documents).

The replacement card will be mailed to you within about a week.

By Mail

• Send a completed Replacement Victorian Licence or Learner Permit form together with payment (cheque or money order) to:
  VicRoads
  Licence Correspondence
  Locked Bag 7000
  Kew VIC 3101

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Required Documents

Identity Evidence Documents

Category A

One of the following documents must be current or expired by no more than two years:

• Australian photo drivers license or permit photo card
• Victorian Marine license photo card
• Victorian Firearm license photo card
• Victorian Security Guard/Crowd Controller photo card
• Australian passport
• An overseas passport. (If expired by no more than two years it is acceptable if accompanied by a current Australian visa (e.g. permanent residency or a temporary visa)
• document of identity issued by the Passport Office (usually issued to travelers to Norfolk Island)
• Australian police force officer photo identity card
• Consular photo identity card issued by the Department of Foreign Affairs and Trade
• Full Australian birth certificate or change of name registration issued by the Registry of Births, Deaths and Marriages. (Note: Birth extracts and Commemorative birth certificates are not accepted)
• Australian naturalisation or citizenship certificate, or a Document for Travel to Australia or a Visa Evidence Card or after 1/04/2013 an ImmiCard, issued by the Department of Immigration and Citizenship or the Passport Office (read note 1)
• NSW Photo Card (issued by NSW RMS after 14 December 2008)
• Birth card (issued by NSW RTA (now RMS) prior to August 2008)
• Current photo image held by VicRoads regardless of date the photo was captured, provided the identity has previously been confirmed.
• A Community Detention Letter of Introduction issued by the Department of Immigration and Citizenship or the Passport Office is sufficient proof for both residence and identity.
• Resolution of Status (RoS) visa (previously known as Temporary Protection Visa (TPV)/Temporary Humanitarian Visa (THV)

Category B

One of these documents:

• state or federal government employee photo ID card
• Medicare card
• Department of Veteran's Affairs card
• Pensioner Concession card
• current entitlement card issued by the Commonwealth
• student identity card
• any Australian or overseas credit card or account card from a bank, building society or credit union
• Working with Children Check card
• Australian Proof of Age card
• Australian Keypass card
• Australian Defense Force photo identity card (excluding civilian staff).

OR One of these documents that is current or no more than one year old (internet printed statements are acceptable):

• passbook or bank account statement showing the institutions letterhead or stamp
• telephone, gas or electricity bill showing the institutions letterhead or with a stamp
• Letters from ATO, Centrelink, Bank and Medicare showing institutions letterhead or stamp.

OR One of these documents that is current or no more than two years old:

• water rates, council rates or land evaluation notice
• electoral enrollment card or other evidence of enrollment
• armed services discharge papers
• current Victorian Driving Authority photo identity card.

Victorian Residence Evidence Documents

You will need one of the following documents if your Victorian residential address is not shown or is different on your Category A or Category B evidence documents:

• contract of sale, lease, or rental document that shows your current address
• current renewal notice for a driver license or vehicle registration
• Australian Taxation Office Assessment (last or current financial year).

If you still cannot establish evidence of your Victorian residence, you must provide a referee statement which must:

• be signed by a Victorian driver license holder who has known you for 12 months or more, and
• the referee's name, license number and signature.

This statement is made on the learner permit or license application form.

Change of Name Evidence Documents

You will need one of the following documents if your name is different on the Category A and Category B evidence documents:

• marriage certificate issued by a Registrar of Births, Deaths and Marriages in Australia
• divorce papers (showing the name being reverted to)
• deed Poll (issued before November 1986 in Victoria)
• change of Name Certificate (issued after November 1986 in Victoria)

Office Locations & Contacts

Customer Service Centres:

• VicRoads Customer Service Centre opening hours are: 8.30am - 4.30pm Monday to Friday
• Telephone number for all customer service centres: 13 11 71
• Telephone Centre Operating Hours: 8:30am - 5pm Monday to Friday and 8:30am - 2pm on Saturday

Administrative Offices

• Telephone number for all administration offices : 13 11 71 (operating hours: 8:30am to 5pm Monday - Friday)

Other Location and Contact Information:
http://www.vicroads.vic.gov.au/Home/HaveYourSay/ContactUs/OfficeLocationsAndHours.htm

Eligibility

Anyone who holds a Victorian driving license.

Fees

Car or motorcycle or dual:

• Current Fee - $20.80
• Fee from July 1 2013 - $21.30

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

• Online application: 10 working days
• Through phone or in person application: 1 week

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Instructions

You can apply to replace your licence or learner permit card in the following ways:

• online
• by telephone
• in person at a VicRoads Customer Service Centre
• by mail.

Required Information

• full name
• date of birth
• home address
• postal address
• contact phone number
• email

Need for the Document

If your current Victorian license or learner permit card has been lost, stolen or damaged, you must apply for a replacement card as soon as possible.

If you are a learner permit holder, probationary license holder, under the age of 26 years or have a heavy vehicle license, you must carry your license at all times when driving or penalties will apply.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

Renewing your License or Permit: http://www.vicroads.vic.gov.au/Home/Licences/RenewReplaceOrUpdate/ReplacingALicenceOrPermit.htm
Fees: http://www.vicroads.vic.gov.au/Home/Licences/FeesFormsAndFAQs/LicensingFees/DriverLicenceandLearnerPermitfees.htm
Office Locations and Contacts: http://www.vicroads.vic.gov.au/Home/HaveYourSay/ContactUs/OfficeLocationsAndHours.htm

Others

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