Victoria - Renew Or Replace your n License or Permit When Out of

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Procedure

By Phone:

• Call VicRoads during business hours on 13 11 71 within Australia or +613 9854 7763 from overseas during business hours and pay by credit card (Mastercard or Visa).

By Mail:

• You can send your renewal notice to VicRoads together with the renewal fee.
• For a license/permit replacement send a letter with your details such as name, date of birth, address and license/permit number (if known) together with the replacement fee.
• You can pay by either credit card (Visa or Mastercard) or cheque. Send to:
  VicRoads
  Licence Correspondence
  Locked Bag 7000
  KEW VIC 3101

By BPAY:

• To use BPAY please call your participating financial institution to make a payment. (You can not use BPAY for a replacement of a license/permit).

The new license or learner permit will be sent to the current address you have registered with VicRoads unless otherwise specified. Please allow two to four weeks for delivery if you have requested your new license to be mailed overseas.

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Required Documents

List down the documents required for successfully completing the procedure.

e.g.
1. Proof of child birth from the Hospital.

Office Locations & Contacts

Customer Service Centres:

• VicRoads Customer Service Centre opening hours are: 8.30am - 4.30pm Monday to Friday
• Telephone number for all customer service centres: 13 11 71
• Telephone Centre Operating Hours: 8:30am - 5pm Monday to Friday and 8:30am - 2pm on Saturday

Administrative Offices

• Telephone number for all administration offices : 13 11 71 (operating hours: 8:30am to 5pm Monday - Friday)

Other Location and Contact Information:
http://www.vicroads.vic.gov.au/Home/HaveYourSay/ContactUs/OfficeLocationsAndHours.htm

Eligibility

Victorian resident temporarily interstate or overseas who holds a driver license or permit.

Fees

• For a complete list of fees, follow this link: http://www.vicroads.vic.gov.au/Home/Licences/FeesFormsAndFAQs/LicensingFees/DriverLicenceandLearnerPermitfees.htm

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents which can be used by people who would like to follow this procedure.    

Sample Documents

Please attach sample completed documents which would help other people who would like to follow this procedure.    

Processing Time

Allow two to four weeks for delivery if you have requested your new license to be mailed overseas.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Instructions

• If VicRoads holds a digitalized image of you that is not older than 5 years (this will be indicated on your license renewal notice) you can renew or replace a license or permit by phone, mail or BPAY. If the image that VicRoads holds is more than 5 years old you will be required to send a completed Photo Kit form to VicRoads with your credit card details or cheque to:
  VicRoads
  Photokits
  Locked Bag 7000
  KEW VIC 3101
• If you do not know whether VicRoads has a recent photo of you on its database, you can find this and more information by calling 13 11 71 within Australia or +613 9854 7763 from overseas.

Required Information

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.

Need for the Document

If you are a Victorian resident temporarily interstate or overseas, you can still renew your driver license or permit or have it replaced because it was lost or stolen.

Information which might help

Enter other informations which might help

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Licensing when out of Victoria: http://www.vicroads.vic.gov.au/Home/Licences/RenewReplaceOrUpdate/LicensingWhenOutOfVIC.htm
Driver License and Learner Permit Fees: http://www.vicroads.vic.gov.au/Home/Licences/FeesFormsAndFAQs/LicensingFees/DriverLicenceandLearnerPermitfees.htm
Office Locations and Contacts: http://www.vicroads.vic.gov.au/Home/HaveYourSay/ContactUs/OfficeLocationsAndHours.htm

Others

More information which might help people.