South Africa - To Apply for International Social Services

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Procedure

Apply In-Person:

1. To apply for International Social Services in person, the applicant should visit the office of ISS Affiliated Bureau or correspondent in the country they live.
2. The contact details and address information of the ISS Affiliated Bureau can be found in the following link: Link
3. Visit the office of International Social Services Affiliated Bureau and obtain the prescribed format of the case summary to be submitted for applying International Social Services.
4. Prepare the case summary as instructed by the official at the ISS Affiliated Bureau and submit to the concerned official at the department.
5. And pay the required amount of fees as directed, at the office.
6. After submission, the application form and attached documents will be verified and validated correspondingly by the concerned officials.
7. The bureau will send your request to ISS South Africa. Then, ISS of South Africa refers the matter to the local provincial representative who will arrange with a local social worker to investigate the matter and provide a report to the provincial department.
8. Once received, the report is forwarded to ISS SA, which studies and forwards the report to the stakeholders, together with comments, questions and/or queries.

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Required Documents

• Completed case summary
• Certified copy of ID document

Office Locations & Contacts

Department of Social Development,
134, Pretorius Street,
HSRC Building,
Pretoria.
Directions using Google map: Link
Customer Care Help line: 012 312 7727
E-Mail: [email protected]
Website: Link , Link

List of Department of Social Development Offices

Provincial Contact Numbers:
GAUTENG - (011) 355 7687 / 7977 / 7878
LIMPOPO - (015) 293 6004 / 6054 / 6011 / 6053
NORTH WEST - (018) 387 3434 / 0255 / 3497 / 0281
MPUMALANGA - (013) 766 3098 / 3253 / 3031
FREE STATE - (051) 400 0302 / 0304 / 0307
EASTERN CAPE - (043) 605 5000
KWAZULU-NATAL - (033) 264 5400
WESTERN CAPE - (021) 483 3858/ 3765 / 3158 / 5445
NORTHERN CAPE - (053) 807 5600

International Social Services of South Africa,
134 Pretorius Street,
7th Floor, HSRC Building,
Pretoria, 0001
Website: Link Link

Eligibility

• Any South African living in any foreign country who wants to utilize International social Services, can apply.
• Any foreign national living in South Africa who wants to make use of International social Services can also apply.

Fees

The services are free in South Africa, but in some countries you may be required to pay for certain services. These fees vary among countries.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

The processing time may vary from one country to another.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• If you are a foreign national living in South Africa, you should apply at your nearest social worker’s office. Compile a case summary according to the format prescribed by the ISS.
• This case summary will set out the circumstances and the request for services needed from the foreign country.
• Forward the completed case summary to the provincial representative of the ISS at the head office of the provincial department of social development.
• The provincial representative will forward your request to the ISS of South Africa (ISS SA) which is situated within the national Department of Social Development.

Required Information

• Particulars of the applicant
• Identification number
• Passport number

Need for the Document

• Inter-country assistance is offered to foreign nationals who experience personal or social problems as a result of international migration or displacement. The ISS is an international not-for-profit organisation which pays particular attention to vulnerable expatriate children.
• The service is offered on receipt of a case summary in a prescribed format set by the International Social Service.

Information which might help

• The Department of Social Development renders inter-country social services in collaboration with the International Social Service.
• ISS is active in around 140 countries through a network of national branches, social workers, affiliated bureaus and correspondents.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

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