South Africa - Online Raise a Service Issue (Complaint) related to Tax

Step 1 : First one has to make sure that all the required documents are in hand to apply online. If you would like to know about the documents that are required for this procedure, please visit the following link : Required Documents to Raise a Service Issue (Complaint) related to Tax

Step 2 : To apply for raising a service issue related to tax through eFiling, the applicant needs to login to your eFiling account by visiting the following link: Apply online.

Step 3 : Visit the link and click on the “Login” button which is highlighted in “Red” in the below image.

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Step 4 : Now enter the "Username", click “Next” button which is highlighted in “Red” in the below image and enter "Password", click “Next” button.

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Step 5 : Otherwise, in the page that appears click “Register” button on the bottom of the page which is highlighted in “Green” in the below image.

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Step 6 : In registration page, enter the personal details and click “Next” button which is highlighted in “Red” in the below image.

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Step 7 : In next page, enter contact and login details and click “Next” button.Complete the registered with the SARS eFiling portal by completing the required actions.

Step 8 : Now login with the help of the login details as mentioned above and enter the portal.

Step 9 : After logging in, click “Services” menu and access “Complaints” option under the menu. Then click on “New Complaint” button.

Step 10 : If your portfolio is individual, click “Next” button, else, click “General” or “Taxpayer Related” button. If you have made the “Taxpayer Related” selection, ‘Click here to select a taxpayer’ hyperlink will be displayed.

Step 11 : Click on it and ‘Taxpayer search’ screen will appear. Enter your Tax Reference Number in the search screen and click on the search results to get the Complaints Management screen.

Step 12 : The screen will contain Complaints Management form which will already be filled with details of the selected taxpayer.

Step 13 : In the individual portfolio, the form will appear just after you click the ‘Next’ button. Complete the form as required with necessary details and click “submit complaint” button.

Step 14 : After submission, a submission success message will appear. You can also save the completed form for later submission by clicking “save” button.

Step 15 : Once submitted, Complaint management work page will appear, click “upload supporting documents” in that page and corresponding dialogue will appear.

Step 16 : Upload the documents by clicking “choose file” button and “upload” button. After completed submitting all the required documents, click “Submit to SARS” button.

Step 17 : A confirmation message box will appear in which you have to click “Ok” button. Then, you can find the status corresponding to the supporting documents as ‘Submitted’.

Step 18 : Once you have completed the complaint lodging process, your request will be taken further to the relevant officials.

Step 19 : Authorities related to that particular service issue will make necessary proceedings about the issue and inform you about the further progress.