Senegal - Apply for a Sewer Connection

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Procedure

Apply In-Person

1. To apply for a sewer connection, eligible applicant should visit the Senegal National Sanitation Office (ONAS) branch agency near the residence and express your interest at the customer service desk. .(please view address detail under Office Locations & Contacts section below)
2. Collect the application form from the ONAS front desk or download it via ONAS website via this link Linkor use this link to download it directly Link
3. Attach all the required documents (see required document below) to the completed form and, submit the documents to be verified and registered by the ONAS agent.
4. Once the file has been established, you will be required to pay for the application fee (non-refundable), you will be issued with an acknowledgment slip and an appointment booking for a site survey,
5. The application file is then transmitted to the technical service for study, by the technical sales agents and the quantity surveyors.
6. The ONAS surveyor’s team will then be sent to the site {residence} to inspect its feasibility and write a report.
7. The report will then be validated by the technical agent and then sent to the Ministry in charge of Roads represented by AGEROUTE Senegal for opinion and authorization before the connection work beings. Note in case the connection has an impact on the road network, your request will be declined.
8. If approved by the AGEROUTE, the ONAS technical agent draws a receipt indicating the estimated quotation cost of the layout connection materials from the main sewer line pipe.
9. The file along with the estimated quotation receipt is then returned to the reception desk, to be issued to the applicant, who then decides if and when to make the connection fee.
10. If you agree to make the payment, the reception agent fills in and signs the contract form and sends it to the customer service manager for signature.
11. The file is recorded on the computer, then sent to the cash register where you will be advised to make payment against the connection receipt.
12. Upon payment, you will be issued an estimated payment receipt as well as the original copy of the contract.
13. A copy of the file is then sent to the accounting department for the journaling of the receipts. A second copy is sent to technical service and a third is filed with customer service.
14. The technical service team will then visit the residence for the connection to the sewer within 10-15 days after payment of the estimated quote, for connections without road crossing.
15. After completion of the work a brief representing the final invoice will be established, the customer will be reimbursed in the event of overpayment between the estimated quote and the final invoice.
    

Apply Online

1. An applicant can initiate the application process for a sewer line connection request online and then complete the rest of the application process in person.
2. Visit the ONAS website Link and select Request a Sewer Connection under the customer service'dropbox.
3. You will be redirected to the next page, fill out the request form accurately then click on Submit tab.
4. A confirmation text will then be displayed on site, confirming that your request has been taken into consideration. Note the applicant can track the progress of their request online via this link Link
5. Upon receipt of the request from the ONAS, the application file is then transmitted to the technical service for study, by the technical sales agents and the quantity surveyors.
6. The ONAS surveyor’s team will then be sent to the site {residence} to inspect its feasibility and write a report, upon making payment of the application/measurement cost at the ONAS office.
7. The report will then validated by the technical agent and then sent to the Ministry in charge of Roads represented by AGEROUTE Senegal for opinion and authorization before the connection work beings. Note in case the connection has an impact on the road network, your request will be declined.
8. If approved by the AGEROUTE, the ONAS technical agent draws a receipt indicating the estimated quotation cost of the layout connection materials from the main sewer line pipe.
9. The file along with the estimated quotation receipt is then returned to the ONAS reception desk, to be issued to the applicant, who then decides if and when to make the connection fee.
10. If you agree to make the payment, the reception agent fills in and signs the contract form and sends it to the customer service manager for signature.
11. The file is recorded on the computer, then sent to the cash register where you will be advised to make payment against the connection receipt.
12. Upon payment, you will be issued an estimated payment receipt as well as the original copy of the contract.
13. A copy of the file is then sent to the accounting department for the journaling of the receipts. A second copy is sent to technical service and a third is filed with customer service.
14. The technical service team will then visit the residence for the connection to the sewer within 10-15 days after payment of the estimated quote, for connections without road crossing.
15. After completion of the work a brief representing the final invoice will be established, the customer will be reimbursed in the event of overpayment between the estimated quote and the final invoice.

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Required Documents

• Fill out the ONAS connection request form
• A copy of the water bill or the Sen'Eau subscription policy
• Valid identity document

Office Locations & Contacts

Senegal National Sanitation Office (ONAS)
Headquarters (Dakar)
Address: Cité TP SOM n ° 4 Hann
Telephone: (+221) 33 859 35 35
Fax: (+221) 33 832 35 31
Email:  [email protected]
All Regional ONAS agencies contact details link: Link
Website:Link

Ministry of Water and Sanitation
Address: Building B2, Ministerial Sphere of the second district of DIAMNIADIO
Telephone: (+221) 33 869 61 30
BP: 23 73 Dakar, SENEGAL
Communication Officer: (+221) 33 869 61 43
Ministry contact link: Link
Ministry Website: Link

SONES (Société SONES (Société Nationale des Eaux du Senegal)
Address: Route du Front de Terre Hann
Telephone: (+221) 33 839 78 00
Fax: (+221) 33 832 20 38
PO Box: Dakar 400 Senegal
E-mail: [email protected]
Contact link details: Link
SONES Website: Link

Eligibility

Applicants should meet the following criteria;

• The Applicant should have a water connection subscription with the Sen'Eau and resides in a sector provided with a sewerage network

Fees

• Application fees: 3,988 FCFA.
• Amount of the estimate (deposit, stamp, and amount of services): Depending on the distance from the connection to the public sewer.

Validity

• The validity of the connection is forever unless one fail’s to pay the sewer bill, which may lead to disconnection of the service.

Documents to Use

• Link (application form)
  

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• The processing time for the Connection of the sewer is between 10-15 days, from the date of payment of the estimate for connections without road crossing.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Details of the applicant
• Direction to your location (where the connection is required)
• Type of premise
• Category of supply
• Date need of the supply
• Name /address of business/company (where applicable)
• Identification document number
• Declaration by the applicant
• The reference number to remind (water bill):

Need for the Document

• Person/business/company that wishes to apply for sewer connection in Senegal should visit the Senegal National Sanitation Office (ONAS) and apply.

Information which might help

Enter other informations which might help.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• Senegal National Sanitation Office (ONAS): Link
  
• Ministry of Water and Sanitation: Link,

Link

Others

More information which might help people.