Senegal - Apply for a Duplicate Tourist Guide Card

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Procedure

Apply In-Person

1. To apply for a Duplicate Tourist Guide Card, an applicant should immediately report the theft/loss of the card to the nearest police station/town hall and obtain a certificate of loss/ police report.
2. Applicant should visit the Ministry of Tourism and Air Transport Directorate of Tourism Regulations office or the nearest Regional Tourism Services office to apply. (Please view address details under office location and contact section below).
3. Express your interest to the receptionist/ secretariat front desk and collect all the necessary Tourist Guide Card Duplicate Application forms and fill them accurately.
4. Submit the completed forms, attach to the supporting document file {as listed under the required document section below} to the department concerned attending officer.
5. The officer will then verify, if all the necessary information and documents have been provided and that the applications comply with the selection criteria.
6. It is only after the deposit of the complete file, that the application file will be forwarded to the component department for processing and assessment.
7. If approved the duplicate Tourist Guide Card will be drawn up, signed, and stamped by the authorized official, then issued to the applicant against his/her identity card immediately.
   

Apply Online

1. Applicants should visit the TéléDac website via this link Link and log in with your credential (user name and password) if already registered.
2. If you do not have an account, click on CREATE AN ACCOUNT tab, fill out the registration form accurately, and then click on the REGISTER tab.
3. An account activation link will be sent to the email address, you had registered with, click on the link, you will then be re-directed to the TéléDac platform, enter your (user name and password), and then click on the TO LOG IN tab to access your account.
4. Upon login, click on the PROCEDURES tab located on the right side of your computer screen, you will be redirected to the next page, select TOURISM option, then click on DUPLICATE REQUEST option.
5. You will then be re-directed to the application forms page, proceed with the application process by filling out all the mandatory questions accurately, attach all the required documents as listed on the site, validate that all the information you have provided is accurate before submitting it.
6. You will then receive a confirmation mail via your email address, confirming that your application file has been taken into consideration.
7. Your application will then be forward to the nearest Regional Tourism Services office for processing.
8. If approved, the applicant will be notified of the outcome by post/phone and given further instruction on where to collect the duplicate tourist guide card, against the applicant identification document and the acknowledgment letter/approval letter.

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Required Documents

• A certificate of loss/ police report
• A handwritten request for a duplicate addressed to the Minister of Tourism.
• Damage tourist guide card (if applicable)
• Valid identity card

Office Locations & Contacts

MINISTRY OF TOURISM AND AIR TRANSPORT
Directorate of Tourism Regulations office
Address:  Sphère Ministèrielle 2 - Bâtiment C Diamniadio
Telephone:  (+221) 33 869 26 90
Fax:  (+221) 33 826 07 77
BP:  4049 - Dakar, SENEGAL
E-mail address: [email protected] / [email protected] .sn
Ministry Contact details link: Link
Website: Link

Eligibility

• Any auxiliary/tourist guide or holder who has lost his professional card or is a victim of theft or the card is damaged.

Fees

• No fee associated with the service

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• Within the day

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Full name of the applicant
• Nationality
• Date/place of birth
• Age/gender
• Residential address details
• Contact details
• Identity card number
• Tourist guide card details
• Police report/certificate of loss details
• Educational qualification background
• Declaration by the applicant

Need for the Document

• The tourism guide card is an administrative document issued to a person who wishes to work as a tourist guide.
• Holders of this card are required to apply for a duplicate if he/she has been a victim of theft or lost the card or the card is damaged.
• A tourist guide is a person that links the travel agency and the tourist, he/she plays a very important role in the stay of visitors in Senegal and his/her main mission is to support tourists on their excursions and visits by providing information and explanations.

Information which might help

Tourist guides are classified into two categories:

• The titular guides have the particularity of exercising their function of a tourist guide on the whole extent of the territory and in all fields (botany, culture-heritage, art, fauna, etc.);
• Auxiliary guides for their part only work in a defined tourist pole or a limited area.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• Teledac procedure link: Link
  
• MTTA procedure link: Link
  

Others

More information which might help people.