Rwanda - Lost, Damaged or Stolen Passport

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Procedure

1. File a Police report of theft or loss in order to get passport loss certificate from the Public Prosecutors office
2. In case the passport was lost abroad, the applicant should bring the police certificate from the country where the passport was lost and a travel document used while coming back to Rwanda.
3. Obtain other necessary documents to apply for a new passport.
4. Fill in the application form.
5. Submit application form along with all the required documents.
6. Pay the fine and the passport fee.

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Required Documents

• The Directorate of Citizen Services provides proof of ownership for the lost passport (in case of loss or theft)
• Police report of theft or loss in order to get passport loss certificate from the Public Prosecutors office
• In case the passport was lost abroad, the applicant should bring the police certificate from the country where the passport was lost and a travel document used while coming back to Rwanda
• Receipt for the payment of the fine and the passport fee.
• All necessary requirements for passport application. View list of requirements to apply for a passport:
  • For Adult: http://www.wikiprocedure.com/index.php/Rwanda_-_Apply_for_Adult_Passport#Required_Documents
  • For Minor: http://www.wikiprocedure.com/index.php/Rwanda_-_Apply_for_Minor_Passport_(Under_16)
  • For Those Living Abroad: http://www.wikiprocedure.com/index.php/Rwanda_-_Apply_for_Passport_Living_Abroad

Office Locations & Contacts

Rwanda Directorate General of Immigration and Emigration

P.O. Box 6229, Kigali

Tel. +250 78 815 2222 / +250 78 889 9971

Fax +250 0252585292

Email: [email protected] | [email protected] |[email protected]

Feedback: https://www.migration.gov.rw/contact-us/feedback/

General Enquiries Form: https://www.migration.gov.rw/contact-us/general-inquiries/

Webmail: https://www.migration.gov.rw/contact-us/webmail/

FOR ORDINARY PASSPORT OF RWANDAN RESIDENTS

• UMULISA Marie Rose:

Mobile phone: 07 88 80 96 07 or 0788152222,

E-mail : [email protected]

ORDINARY PASSPORT FOR MEMBERS OF RWANDAN DIASPORA

MPOZENZI Yvette:

Mobile phone: 07 88 50 34 27 or 0788152222,

E-mail : [email protected]

WHEN A CLIENT IS NOT OFFERED SERVICE IN DUE TIME, HE/SHE MAY CONTACT

The Director of Citizen Services Mr. RUSANGANWA Damascne on:

Mobile phone : 07 88 51 39 09,

E-mail: [email protected]

Eligibility

Provide eligibility criteria's for going through this procedure.

Fees

• Pay a fine of 25,000Rwf in addition to the passport fee of 50,000Rw to 75,000Rwf (in the event of loss, theft or damage)

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

• Download Ordinary Passport Form: https://www.migration.gov.rw/fileadmin/templates/PDF_files/forms/ordinary_passport_form.pdf

Sample Documents

Please attach sample completed documents which would help other people who would like to follow this procedure.    

Processing Time

For the lost passport, the new one is issued after 30 daysa. Ordinary passport is issued within 5 working days, the day of application submission is not taken into account

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Instructions

In case of loss, theft or damaged passport, a person can request for a replacement, as long as he can submit all the documents required and pay the necessary fees (fine and the passport fee.)

Required Information

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.

Need for the Document

A passport is a document, issued by the national government. It certifies the identity and nationality of the holder for travel abroad. It contains information about the holder; like name, gender, date and place of birth.

This document does not in itself entitle the passport holder entry into another country, nor consular protection while abroad nor any other privileges. However, it does normally allows the passport holder to return to the country where the passport was issued.

Rights to consular protection arises from international treaties, while the holder's return to the issuing country depends on the laws prevailing in that country.

Information which might help

Enter other informations which might help

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• Directorate General of Immigration and Emigration: https://www.migration.gov.rw/services/passport/ordinary-passport/

Others

More information which might help people.