Quebec - View or Update Your Personal Information for the Canada Pension Plan or Old Age Security

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Procedure

Apply In-Person:

1. To view or update your personal information for the Canada Pension Plan or Old Age Security in person, the applicant has to visit any nearest Service Canada Office.
2. Links containing address and contact details of the Service Canada offices in Nova Scotia can be found in the following service Canada contact link
3. Visit the office and approach the respective official who is responsible of Canada Pension or Old Age Security receivers’ Personal Information.
4. The official in-charge may require verifying the applicant’s identity and checking whether he/she has received a CPP or OAS payment.
5. The applicant will have to seek for the information to be viewed and provide the relevant information that needs to be updated.
6. Refer the “Required Documents” section of this page to know about the required information.
7. Once the applicant has provided the relevant information, the official in-charge will proceed to update the information of the applicant.
8. The official will make the respective changes and after necessary verification processes, the information will be updated in the database.
9. In case if the applicant just needs to view the information slips, the officials will provide the slips for viewing.
10. The applicant can also print the copies of the information slips by requesting the relevant official, in a prescribed format.
11. The service is free of cost and the applicant need not pay anything for using the service.

Apply Online

• Using GC Key

1. To view or update your personal information for the Canada Pension Plan or Old Age Security online using GC Key, the applicant has to visit the following apply online
2. Visit the link and scroll down to the bottom, then click “Start now” button.
3. In the page that opens, enter the user details in the respective fields and then click “Sign In” button, if applicable.
4. Or, click the “Sign Up” button to create an account. Click “I accept” button and type an appropriate username in the next tab.
5. Click “Continue” button and create a password for the new account in the next tab, then click “Continue” button.
6. Create Recovery Questions, Answers and Hints in the next page and click “Continue” button. Click “I agree” button in the next page.
7. In the next page, there will be two options to help verifying user’s identity. Select an applicable option.
8. Once signed in with GC Key and have verified the identity, the applicant should create their MSCA profile.
9. Follow the onscreen instructions and complete the profile creation. Proceed to sign in using the Username and Password.
10. After profile creation, select the applicable option to access the personal information of the beneficiaries.
11. If the applicant just needs to view the information, he/she should click on the applicable button to view.
12. If the applicant needs to print the information slips, he/she should click on the print button and print the required slips.
13. If he/she is in need to update any information, the applicant has to click on the applicable button and follow the onscreen instructions to complete the process.
14. Then, click on the applicable button to save the updated information and the information will be updated on the database.

• Using Bank account

1. To view or update your personal information for the Canada Pension Plan or Old Age Security online using bank account, the applicant has to visit the following apply online
2. Visit the link and click “Start now” button which will be at the bottom of the page.
3. List of financial Sign-In Partners will be displayed in the next page, from which the applicant has to select one in which he/she has subscribed online banking.
4. Respective online banking portal will be opened, login into it using the user credentials.
5. After logging in, there will be two options to help verifying the applicant’s identity. Select an applicable option.
6. Once verified the identity, the applicant should create their MSCA profile.
7. Follow the onscreen instructions and complete the profile creation. Proceed to sign in using the Username and Password.
8. After profile creation, select the applicable option to access the personal information of the beneficiaries.
9. If the applicant just needs to view the information, he/she should click on the applicable button to view.
10. If the applicant needs to print the information slips, he/she should click on the print button and print the required slips.
11. If he/she is in need to update any information, the applicant has to click on the applicable button and follow the onscreen instructions to complete the process.
12. Then, click on the applicable button to save the updated information and the information will be updated on the database.

• Using Provincial ID

1. To view or update Tax Information slips for the Canada Pension Plan, Old Age Security and Employment Insurance online using Provincial ID, the applicant has to visit the following apply online
2. In the page opens, will be present two options for two provinces. Select an applicable option and click “I agree” button in the next page.
3. Respective online application portal will be opened. The applicant has to complete the application process by following the onscreen instructions.
4. After logging in, there will be two options to help verifying the applicant’s identity. Select an applicable option.
5. Once verified the identity, the applicant should create their MSCA profile.
6. Follow the onscreen instructions and complete the profile creation. Proceed to sign in using the Username and Password.
7. After profile creation, select the applicable option to access the personal information of the beneficiaries.
8. If the applicant just needs to view the information, he/she should click on the applicable button to view.
9. If the applicant needs to print the information slips, he/she should click on the print button and print the required slips.
10. If he/she is in need to update any information, the applicant has to click on the applicable button and follow the onscreen instructions to complete the process.
11. Then, click on the applicable button to save the updated information and the information will be updated on the database.

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Required Documents

• Social Insurance Number
• GC Key User ID
• Online Banking information
• Provincial digital ID
• Personal access code (PAC)
• Proof as a CPP or OAS beneficiary (if required)
• Information to be updated

Office Locations & Contacts

Service Canada,
Du Littoral Complex,
Suite 101,
2500, Montmorency Boulevard,
Québec, Quebec.
Phone: +1 800-622-6232
Website link
Service Canada offices address link
Canada Pension Plan contact link
Old Age Security contact link

Eligibility

• Any recipient of Canada Pension or Old Age Security in Quebec, who wishes to view or update his/her personal information, can apply.

Fees

• The service is free of cost and the applicant need not pay anything for using the service.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

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Related Videos

Videos explaining the procedure or to fill the applications.
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Please remove the '&' inside the tags during implementation.
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sevenload, viddler, vimeo, youku, youtube
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e.gIn the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.

Required Information

• Social Insurance Number
• GC Key User ID
• Online Banking information
• Provincial digital ID
• Personal access code (PAC)
• Information to be updated

Need for the Document

Viewing or updating the Canada Pension Plan or Old Age Security recipients’ information enhances the users to keep track of and update their information like telephone numbers, addresses and other essential details, whenever required.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

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