Qatar - Replace Lost or Damaged Residence Card (Identification (ID) Expatriates)

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Procedure

• Every expatriate who is issued a Residence Permit must hold a Qatar Residence ID Card.
• It is mandatory for residents to have a valid residence card, including their children.
• Applicants must be inside the country to make the application.

Apply In-Person
Step 1: Obtain a Police Report

1. You should start by visiting a police station to report the loss or damage of the residence card. You are to acquire a police report from the police authorities which is a prerequisite to making the application.
2. Attach this police report with your application for replacement of the lost damaged Residence card.
   

Step 2: Make Application for Residence card

1. The next step of the application process for replacing a lost or damaged Residence Card can be handled by the expatriate resident or employer, who is offering sponsorship.
2. This is done by making an application to the Expatriates Affairs Department of the Ministry of Interior.
3. You can do this by visiting the Expatriates Affairs Department offices in person. Here you will be issued with a “Resident Data Modification Form” form to fill and submit. This form can also be downloaded from the Ministry of Interior MOI Website or it can be downloaded from the following link : Resident Data Modification form

   • Tick against the on the “ Lost of Passport or I.D. Card ” option on the top right-hand side of the application form, before filling in the application form.

4. Make the required payments for the renewal of the residence card.
5. Attach the acknowledgement receipt and required documents to the application form and submit them to the Expatriates Affairs Department Offices of the Ministry of Interior. The required documents are mentioned in the “Required Documents” section of this page.
6. Department’s officials will go through your replacement application and if everything is in order they will begin the replacement process of the Residence Card
7. The application process takes a period of one day before the replaced residence card is issued.
8. Once ready the applicant will be notified and issued with the replaced residency card.

Apply Online

• Residents can apply online to replace their lost or damaged residence cards through the online portal of the Ministry of Interior (MOI).

1. The first step is to log in with your smartcard to the e-services portal of the Ministry of Interior (MOI) by clicking on the MOI Services tab and selection the E-services option.
2. If you do not have an account with the MOI e-portal, you have to register for the services using your smart card.
3. Once logged in, click on “ Residency Services ” Tab on the dashboard then choose the service type “ Replace Lost or Replace Damaged ” link.
4. Enter the information of the expatriate who wants to issue Residence QID card (Either for him/ herself, or for one of the family members), in addition to the mobile number then click “Next” Button.
5. On the next page choose the delivery option:

   • Personally from Expatriates Affairs Department,

   OR

   • Choose by mail courier via Qatar Postal Services Company, and click “Next” Button.
   • In case of selecting the mail courier delivery option, the address should be entered, and its information validity checkbox should be ticked.

6. Review the replacement residence card information to ensure that everything is okay.
7. After this, pay the required due fees using a debit or credit card.
8. After successful payment, a receipt will be shown to the applicant. Print the acknowledgement receipt for reference.
9. Your Replaced Residence card will be delivered to your preferred location through the postal service or you can pick it up from the Expatriates Affairs Department offices on the same day.

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Required Documents

• Replacement of lost Residence ID Card
  

1. Copy of valid passport
2. Copy or employers ID or smart card
3. Loss report from the security authorities (Inside or Outside Qatar)
4. No objection letter from your sponsor to replace your ID with a new one.
5. Copy of residence permit

• Replacement of Damaged Residence ID card
  

1. Original damaged residence card
2. Copy of valid passport
3. Damage report from the certified security authorities (Inside or Outside Qatar)
4. No objection letter from your sponsor to replace your ID with a new one.
5. Copy of residence permit

Office Locations & Contacts

General Directorate of Passports - Head Office
Ministry of Interior
Address: Doha, Qatar
Phone: +974 2367111
Phone: 2366666
E-mail: [email protected]
Website:MOI Website

Metrash2 App

Eligibility

• Qatari residents who have lost their Qatari residence cards are eligible to make the application.
• Qatari employers (company or individual) are eligible to make the application for their employees (expatriate residence) who lost or damaged their residence cards.

Fees

• QR 200 for an ID card (as per the validity of residence permit).
• QR20 mail courier delivery fees (if applicable).
• Fees are paid with a debit or credit card

Validity

• It is valid for one year or three years depending on the validity of the Residence Permit held.

Documents to Use

• Resident Data Modification form

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• The processing time is one day.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must be inside the country.
• If you need to replace a lost QID card, you must submit an “Implicit” security notification for the lost card.

Required Information

1. Application number
2. ID Number
3. Passport Number, Passport expiry date, and place of Date of issue
4. Resident permit details
5. Loss report number
6. Date of report
7. Declaration

Need for the Document

• A residence permit allows visitors from overseas to stay and work in Qatar over a longer period of time, providing them with access to a range of important services. During this period the expatriate will need a residence card.
• The Residence card is required to complete many bureaucratic procedures such as applying for driving licenses, opening bank accounts, to be able to sign a rental agreement, pay your fines, rent a car, officially identify yourself and also to gain admission to licensed premises.
• The residency card needs to be valid at all times.
• One needs to carry the residence card at all times.

Information which might help

• The new Residence Card holds several security features that should not be tampered and cannot be faked as well as it carries data of the cardholder.
• You can also replace the Residence card through Metrash2 App.
• For you to use this application you must own a smart card and register to the Mobile App.

Other uses of the Document/Certificate

• The identity card is proof of identity of expatriates

External Links

• MOI Forms
• Residence Permit Services
• Replace lost Residence Card

Others

• The Residence Permit Card should be carried by the expatriate resident all the time and should be produced at the concerned authorities as and when demanded, especially while leaving the country and coming back to the country.