Qatar - Query Pensioner Information for Agent

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Procedure

The General Retirement and Social Insurance Authority (GRSIA) provides this service to agents to enable them to inquire about pensioners’ information.
Apply Online

1. An Agent can Query for a Pensioners information online by visiting Qatar Official e-Government Portal Hukoomi through the following link to make the application.
2. Once on the homepage , you should login to Hukoomi e-Government Portal by clicking on the “Log In” link at the top right hand side of the homepage using your Hukoomi credentials .

   • If you have not registered for Hukoomi e-Government Portal, you have to register so as to get the username and password to access this service. You can register for an account through the following steps.

   1. Click on the “Register” link on the top right hands side of the homepage to begin creating your account.
   2. Fill in the required fields (personal number and mobile number)
   3. Click on the box next to the sentence 'I'm not a robot' and a group of questions will appear for you to answer
   4. Click on the “Receive Code by SMS” button in order to send the code to your mobile
   5. Enter the code you received on your mobile
   6. Click on the “Next” button in order to complete your registration
   7. Fill in all the required fields
   8. Click the box next to the sentence 'I'm not a robot' and a group of questions will appear for you to answer
   9. Click on the “Register” button in order to complete the registration process

3. Once logged in select the type of you want to acquire, by clicking on the “certificate type” and selecting Pensioners Certificate.
4. This will take you to the next page where you are to fill out the online form entering all the required information.
5. Once done click on the “Query” to view the results.
6. You can print the pensioners information for future reference.

Apply In-Person

1. An Agent can Query for a Pensioners information in person , by making an application with the General Retirement and Social Insurance Authority (GRSIA). This can be done by visiting the GRSIA Headquarters and approaching the customer service desk. The contact information of the GRSIA Headquarters can be found in the “Office location and Contacts” section of this page.
2. At the customer service desk, make a request for the pensioners information. Here the customer care representative will ask you to provide some required information and documents so as to query the Pensioners Information.
3. Provide the required information and documents to the customer care representative. These documents include.

   • Agent QID Card
   • QID card Pensioner
   • Pensioner Card

4. Now the authorities will verify your request and validate the submitted documents.
5. After verification process, the authorities will Query the pensioners information.
6. The pensioners information will be printed and handed over to the agent.

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Required Documents

1. Agent QID Card
2. QID card Pensioner
3. Pensioner Card
4. Any Other Document as requested by authorities.

Office Locations & Contacts

General Retirement & Social Insurance Authority - Head Office
Mohammed Bin Thani Service Rd,
Doha, Qatar
Tel: +974 4409 0000
E-mail: [email protected]
Website: GRSIA Website

Eligibility

• Qatari Pension Agents are eligible to make the application.

Fees

• No fees are required for this service.

Validity

• The information has forever validity

Documents to Use

 Please attach documents that can be used by people. e.g. links

Sample Documents

 Please attach sample completed documents that would help other people.

Processing Time

• The processing time is immediate

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
 e.g. The state office holds birth records since january 1908.

Required Information

1. Name of Pensioner
2. QID Number of Pensioner
3. Pensioner card Number
4. Contact information of Pensioner
5. Agent QID Number

Need for the Document

• This service enables pension agents to inquire about pensioners’ information.
  

Information which might help

• The applicant should be registered in Hukoomi.
• The service can be accessed from GRSIA Mobile App
• You can get this service through the Customer Service from Sunday to Thursday from 7:00 am to 2:00 pm.
• For any inquiries or assistance, please contact the Call Center at (183) which is available round the clock.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
 e.g. Birth Certificate can be used as proof of identity.

External Links

• Query Pensioner Information for Agent

Others

More information which might help people.