Mexico - Apply to Join the National Tourism Certification System

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Procedure

Apply In Person

1. To Apply to Join the National Tourism Certification System, the applicant has to approach the Secretaría de Turismo. link
2. Familiarize yourself with the specific certification requirements that apply to your type of tourism business.
3. The requirements may vary depending on the sector, such as hotels, restaurants, travel agencies, or tour operators.
4. The certification process typically assesses factors such as infrastructure, service quality, sustainability practices, and compliance with safety and hygiene standards.
5. An application form will be provided to the applicant by the concerned officer.
6. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
7. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
8. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
9. The applicant has to pay the prescribed fee as requested by the authority.
10. Submit all the documents with the completed form to the concerned officer.
11. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
12. Then the application will be processed further.
13. An acknowledgment receipt will be provided. Please save it for future reference.
14. Then the application will be processed further. All the updates on the application status will be sent via SMS to the applicant’s mobile number.
15. Once the process gets completed, the applicant gets a call from the office regarding the application.
16. This may involve on-site inspections, interviews, and evaluations of your operations, services, and facilities.
17. If your business meets the certification requirements, you will be awarded the official certification.
18. This certification is typically valid for a specific period, and ongoing compliance with the standards may be required to maintain the certification.
19. The certification authority may conduct periodic audits or inspections to ensure ongoing compliance.
20. This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

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Required Documents

• Application form
• Proof of legal existence of the business (e.g., business registration certificate, articles of incorporation)
• Tax identification number (RFC in Mexico)
• Proof of address of the business
• Proof of compliance with safety and hygiene standards (e.g., health permits, fire safety certificates)
• Description of the services or activities offered
• Environmental sustainability policies or certifications (if applicable)
• Training programs for staff (if applicable)
• Any other documents (if required)

Office Locations & Contacts

Secretaría de Turismo.
Avenida Presidente Masaryk 172 Bosques de Chapultepec 11580 Ciudad de México
Teléfono: 30026300
Email - [email protected]
Contact link

Eligibility

The National Tourism Certification System (SNCTur) in Mexico is a voluntary program that recognizes businesses that meet the highest standards of quality and service. To be eligible to join the SNCTur, businesses must meet the following criteria:

• Be located in Mexico.
• Offer tourism services that are included in the SNCTur's scope of certification.
• Meet the SNCTur's minimum standards for safety and quality.
• Be compliant with all applicable laws and regulations.

Fees

• The applicant has to pay the prescribed fee as requested by the authority.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

Required Information

• Name of the applicant
• Address of the applicant
• Age
• Plan
• Email ID
• Mobile number
• Fax
• Mailing address
• Nationality
• Declaration
• Date
• Signature

Need for the Document

• Joining the National Tourism Certification System in Mexico involves participating in a program that assesses and certifies businesses in the tourism industry for their adherence to quality standards and best practices.
• The certification system aims to promote excellence, professionalism, and sustainability within the tourism sector in Mexico.

Information which might help

• The National Tourism Certification System offers certification programs tailored to different sectors of the tourism industry, including hotels, restaurants, travel agencies, tour operators, and more.
• By joining the system and obtaining certification, businesses can showcase their commitment to quality and provide assurance to customers that they meet established standards.

Other uses of the Document/Certificate

Please explain what are other uses for obtaining this document/certificate
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

The SNCTur certification can help businesses to:

• Promote their business to potential tourists.
• Comply with the requirements of the Mexican government.
• Increase their credibility with potential customers.