Mauritius - Pay Electricity Bill

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Procedure

Customer’s subscribers with the Central Electricity Board (CEB) upon receiving monthly electricity bill for service rendered by the company are required to pay for their electricity bill in time through the following methods of payment.

Apply In-Person
Cash Payment at the CEB

1. Visit any Central Electricity Board (CEB) Mauritius branch office nearby with the electricity bill invoice and the amount to be paid indicated on the invoice
2. Approach the payment services counter and submit the invoice bill and the recommended amount in cash to the attending official.
3. Who will verify the amount to be paid through their computer system and if the amount is in order, he/she will clear your bill and issue you a receipt confirming the payment immediately.

Payment through Other cash office

1. Alternatively Customers may also pay their electricity bills, by cash/cheque, at the counters of the Central Water Authority (CWA) to the following office branch St Paul and Port Louis.
2. Or by Mauritius Post Ltd branches offices located countrywide from 8.30 am to 3.15 pm Weekdays, 8.30 am to 11.00 am Saturday.

Payment by cheque

1. You can pay your bill to the CEB by check. To do this, simply complete the check and indicate on the back of the check your telephone contact and address.
2. You must then put the check and photocopies of the relevant invoices in the check box located at your CEB branch office.
3. You must return to the branch within 48 hours to collect your payment receipt.
4. If you prefer mailing your cheque, please ensure that your bill is enclosed along with your cheque and addressed to The Customer Service Officer (Collections) Central Electricity Board Royal Road Cure pipe.
5. Please note that an administrative fee is applicable for the processing of any cheque returned by the bank.

Payment through Direct Debit System

1. Customers can make payment with the following local commercial banks (list below) by the Direct Debit System.
2. Bank Of Baroda
3. Bank One Ltd
4. Banque Des Mascareignes
5. Barclays Bank Plc
6. Habib Bank Ltd
7. Hong Kong & Shanghai Banking Corporation
8. Mauritius Commercial Bank Ltd
9. Mauritius Post And Cooperative Ltd
10. SBI (Mauritius) Ltd
11. State Bank Of Mauritius Ltd
12. National Commercial Bank Ltd

Please note: Customers may contact their banks for more details.

Apply Online
CEB Customer Portal 

1. Visit the Central Electricity Board (CEB) website portal Link and click on “Customer Portal” tab located on the upper right side of your screen.
2. Login with your credentials (email address/password), if you already have an account, if you do not have an account click on “click here to register” option.
3. The registration form will be displayed, fill it accurately, captcha the security details and click on “submit” tab.
4. An activation email will be sent to the email address you had register with, click on the “Activate Account “option.
5. You will then be redirected to the CEB portal then click on “Click here to continue “tab.
6. A One Time Password (OTP) will then be sent to the mobile number you had registered with, enter the OTP and then click on “Confirm OTP” tab.
7. You then be redirected to the next page, sign in with your credentials (email address/password).
8. Select Contract Account option from the menu bar, a list of contract account details will be displayed, then click on the “contract account number” to view your unpaid bills.
9. You can view the list of bills you have not paid in “open items” tab, then choose the bills you want to pay then click on “Pay” tab.
10. Accept terms and conditions, entry your credit card details then click on “Pay now” tab.
11. You will then receive a payment confirmation mail in your email address.

CEB Quick Payment

1. Visit the Central Electricity Board (CEB) website portal Link and click on “Customer Portal” tab located on the upper right side of your screen.
2. You will then be redirected to the next page, click on the “quick payment” tab, then enter your CEB Account Number and then proceed to make the payment.

Payment by Electronic method The CEB has partnered with other private payment service entities that offer online payment method and easy access, In order to improve the quality of service to customers and the efficiency of bill payment 24/7 regardless of geographic location. Such entities include SBM BILL PAY, SBI (Mauritius) ltd, MCB Juice, ORANGE MONEY, MCB, and EMTEL MOBILE CASH.

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Required Documents

• Monthly electricity bill
• Required amount as indicated on the electricity bill
• Debit/ credit card.

Office Locations & Contacts

Central Electricity Board (CEB)
Address: Ebene Cybercity Ebene 72201 Mauritius
PO Box 134 Rue du Savoir
Tel: +230 404-2000
Email: [email protected]
Other branches contact detail Link
Website: Link

Eligibility

• Customer’s subscribers with the Central Electricity Board (CEB)

Fees

• Amount to be paid is indicated on the monthly electricity invoice

Validity

• The bill is valid for 21 days of the date of receipt of the bill.

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• Immediately upon receiving payment of the bill to the CEB.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Name of the applicant
• Electricity Meter number
• Amount to be paid
• Account number
• Telephone number.
• Residential address of the premises/business
• Bank account number (where applicable)

Need for the Document

To avoid power disconnection in one’s premise or business residence by the Central Electricity Board (CEB) Mauritius, customers are advised to pay their electricity bill on time.

Information which might help

NOTE: Refer to the link below for more information about payment methods : Link

Other uses of the Document/Certificate

• Electricity bills can be used as proof of residences.

External Links

• Link

Others

More information which might help people.