Mauritius - File Online Complaint to the CWA

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Procedure

Apply Online

1. Go to the official website of the Central Water Authority (CWA) in Mauritius link.
2. Click on the “Contact Us” tab located at the top of the page.
3. Information related to the authority can be obtained from the “Office locations and contacts” section of this page. Contact link
4. To lodge an online complaint with the Consumer Welfare Association (CWA) in Mauritius, the applicant must first fill out an online complaint form. The form can be found on the CWA’s website at - link
5. Fill in the required information such as the applicant's name, address, contact number, email address, and a description of the applicant complaint.
6. Provide relevant documents and other documents as may be required and they can be found under the "Required Documents" section of this page.
7. Once the form has been completed, applicant will need to submit it electronically by clicking on the “Submit” button at the end of the form.
8. The applicant will then be directed to a confirmation page, where the applicant will receive a reference number and a link to track the progress of the applicant's complaint.
9. If the applicant would like to follow up on the applicant’s complaint after submitting it online, the applicant can call the CWA at +230 623-7888 or email them at [email protected].
10. There is no fee for filing an online complaint to the Consumer Welfare Association (CWA) in Mauritius. All complaints are free of charge.
11. Generally, the CWA will respond to a complaint within 21 days (about 3 weeks) from the date of receipt of the complaint. If the complaint is more complex, the CWA may take longer to respond.

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Required Documents

To file an online complaint to the Consumer Welfare Association (CWA) in Mauritius, the following documents are required:

• A completed complaint form, which can be downloaded from the CWA website.
• Valid Identification such as an identification card, passport number or driving license.
• Proof of the complaint, such as invoices, receipts, photographs, emails or any other documents related to the complaint.
• Any other relevant information that may be necessary to support the applicant’s complaint.

Office Locations & Contacts

Central Water Authority Mauritius (CWA) - Head Office 
Address: Royal Road, St Paul,
Phoenix Mauritius 
Tel. No: (230) 601 5000 
Fax. No: (230) 686 6264
Email address: [email protected]
Website link
Contact link

Eligibility

• Any consumer who has purchased a product or service in Mauritius and believes that the product or service was not of good quality or has not been delivered as promised is eligible to file an online complaint to the Consumer Welfare Association of Mauritius.
• In addition, any consumer who feels that they have been treated unfairly or discriminated against by a business is also eligible to file a complaint.

Fees

There is no fee for filing an online complaint to the Consumer Welfare Association (CWA) in Mauritius. All complaints are free of charge.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Generally, the CWA will respond to a complaint within 21 days from the date of receipt of the complaint. If the complaint is more complex, the CWA may take longer to respond.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Go to the official website of the Central Water Authority (CWA) in Mauritius [www.cwa.mu link].
• Click on the “Contact Us” tab located at the top of the page.
• On the Contact Us page, the applicant will find the “Report a Problem” link. Click on this link.
• The applicant will be taken to a page where the applicant can submit his/her complaint. Fill in the required information such as the applicant's name, address, contact number, email address, and a description of the applicant complaint.
• Submit the form and the applicant will receive confirmation of the applicant's complaint.

Required Information

• Name of complainant
• Address of complainant
• Phone number of complainant
• Email address of complainant
• Product or service complained about
• Nature of complaint
• Name of merchant/service provider
• Address of merchant/service provider
• Phone number of merchant/service provider
• Email address of merchant/service provider
• Details of complaint
• The name and address of the business against whom the applicant is lodging the complaint
• CWA account number
• A brief description of the applicant complaint
• The date on which the applicant complaint was made

Need for the Document

Having an online complaint system for the CWA in Mauritius is important for several reasons.

• Firstly, it provides citizens with a convenient way to submit complaints about any issues or problems they may be facing. This can help to ensure that issues are identified and addressed more quickly, improving the quality of service provided by the CWA.
• Secondly, it provides CWA with a streamlined and efficient way to track and manage complaints, allowing them to better understand and address any issues that may arise.
• Finally, an online complaint system allows for greater transparency and accountability, as citizens can easily review the progress of their complaints.

Information which might help

This Act establishes the Central Water Authority, defines its functions and powers, contains rules relative to its internal organization and prohibits the construct waterworks without the permission of the Authority and the discharge of polluted water into any canal, river, stream, lake, reservoir or lagoon.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

More information which might help people.