Mauritius - Apply for Shifting of Supply of Meter (CWA)

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Procedure

Apply In-Person:

1. To Apply for Shifting of Supply of Meter (CWA) in person, the applicant has to approach the Central Water Authority Mauritius (CWA).
2. Information related to the authority can be obtained from the “Office locations and contacts” section of this page. Contact link
3. Applicants should obtain the application form from the local electricity.
4. Provide relevant documents such as proof of identity, proof of address, proof of ownership of the property, and other documents as may be required and they can be found under the "Required Documents" section of this page.
5. Furthermore, the applicant will have to pay a nominal fee to the local electricity provider for processing the application and they can be found under the "Fees" section of this page.
6. Once all the required documents are submitted, The CWA will inspect the site and verify all the documents submitted.
7. Once the inspection is completed and the documents are verified, CWA will issue an approval letter.
8. The CWA will then arrange for the shifting of the meter to the new site and provide the new meter.
9. The new meter will be installed and the necessary connections will be made.
10. Once the shifting of the meter is complete, the CWA will issue a new bill to reflect the new meter.
11. The processing time for an application to shift the supply of a meter (CWA) in Mauritius is typically two to three working days.

Apply through Email

1. To apply for a shift of supply of meter (CWA), the customer needs to complete an application form and provide the necessary documents and they can be found under the "Required Documents" section of this page.
2. Alternatively, applicants can submit the completed application form along with all the required supporting documents to the Central Water Authority Mauritius (CWA) office through this email address: [email protected]
3. Once the application is received by the CWA, the applicant will receive an email from the Central Water Authority Mauritius (CWA) office confirming that the request has been taken into consideration and given further instructions.
4. The applicant will then be required to visit the Central Water Authority Mauritius (CWA) office near him/her and pay the processing fees, upon which the applicant will be issued with a receipt.
5. After making the payment, the applicant will be issued the acknowledgment receipt of the application and they can be found under the "Fees" section of this page.
6. After the application is approved, the relevant authorities will then inspect the new installation.
7. Once the installation has been approved, the meter will be shifted, and the customer can start to receive their electricity supply.
8. The application will be processed within 3 to 7 days.

Apply through Post

1. To apply for a shift of supply of meter (CWA), the customer needs to complete an application form and provide the necessary documents and they can be found under the "Required Documents" section of this page.
2. Applicants can send the application along with all the required supporting documents to the Central Water Authority Mauritius (CWA) office through a registered postal address.
3. Once the application is received by the CWA, the applicant will receive a mail from the Central Water Authority Mauritius (CWA) office confirming that the request has been taken into consideration and given further instructions.
4. The applicant will then be required to visit the Central Water Authority Mauritius (CWA) office near him/her and pay the processing fees, upon which the applicant will be issued with a receipt.
5. After making the payment, the applicant will be issued the acknowledgment receipt of the application and they can be found under the "Fees" section of this page.
6. After the application is approved, the relevant authorities will then inspect the new installation.
7. Once the installation has been approved, the meter will be shifted, and the customer can start to receive their electricity supply.
8. The application will be processed 3 to 7 days.

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Required Documents

• A signed application form.
• A valid identity card or passport.
• A valid electricity bill.
• Proof of ownership of the property (title deed or tenancy agreement).
• Proof of address (utility bill).
• Meter Reading Certificate from the current supplier.
• Proof of payment of any outstanding amount due to the current supplier.
• Technical Specifications of the premises (for example, total area of the premises, number of rooms, number of floors, etc.).

Office Locations & Contacts

Central Water Authority Mauritius (CWA) - Head Office 
Address: Royal Road, St Paul, Phoenix Mauritius 
Tel. No: (230) 601 5000 
Fax. No: (230) 686 6264
Email address: [email protected]
Website link
Contact link

Eligibility

• Anybody who is a consumer of the Central Water Authority (CWA) in Mauritius is eligible to apply for shifting of supply of meter.
• This includes any residential, commercial, industrial, or public customers of the CWA.

Fees

•  A shifting on main fee of Rs 2750 has to be paid.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• The processing time for an application to shift the supply of a meter (CWA) in Mauritius is typically two to three working days.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• To apply for a shift of supply of meter (CWA), the customer needs to complete an application form and provide the necessary documents.
•  The customer must also pay any applicable fees.
• After the application is approved, the relevant authorities will then inspect the new installation.
• Once the installation has been approved, the meter will be shifted, and the customer can start to receive their electricity supply.

Required Information

• Name.
• Identity number.
• Contact information.
• Supply address.
• Postal address.
• Living Quarters.
• Title Deed Number.
• Category of Supply.
• Estimated Volume.
• Date Supply needed.
• Title Deed Volume.
• Remarks.
• VAT registration number.
• VAT registration address.
• Proxy details.
• Signature.

Need for the Document

A shift of supply of meter (CWA) is required in Mauritius when an electricity supply is to be moved from one location to another. This can be done due to various reasons such as:

• A new customer has moved into the area and needs an electricity connection.
• A customer wants to move their existing electricity supply to a different location.
• A customer is relocating the business premises.
• A customer wants to increase their electricity supply.
• An existing customer has made some changes to their electricity supply and needs a different type of meter.

Information which might help

• This Act establishes the Central Water Authority, defines its functions and powers, contains rules relative to its internal organization and prohibits the construct waterworks without the permission of the Authority and the discharge of polluted water into any canal, river, stream, lake, reservoir or lagoon.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

More information which might help people.