Mauritius - Apply License or Permit for Tourist Enterprise (TEL)

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Procedure

Apply In Person

1. To apply for a Tourist Enterprise Licence, the applicant should make the application to the Mauritius Tourism Authority. Please view the Mauritius Tourism Authority contact details through this link Contact Information.
2. Visit the Tourism Authority’s office to obtain the application form for the TEL or download the application directly through this link Application for a Tourist Enterprise Licence.
3. Read and complete the application form accurately and then gather and prepare all the required supporting documents as per the specific activity as mentioned in the application checklist. Please download the checklist through this link Application Checklist.
4. Then visit the Tourism Authority’s office and submit the complete application form along with all the required documents to the official at the service desk for verification.
5. The officer will assess the application to confirm that the form is filled in as required and check if all the required documentation for the application are provided.
6. Upon the verification and the application checks out as required, the applicant will be required to pay the non-refundable processing fees of MUR 1500 at the cashier's office and obtain the payment receipt.
7. Upon the payment for the processing fee and the application is accepted, the applicant will be issued with the acknowledgment receipt of the application. Note that the date of issue of the receipt will be the effective date for the processing of the application.
8. Then the application will be forward to the responsible authority for processing.
9. The authority will evaluate the application and if need be the authority will conduct an inspection in the premises of operation through a Tourism Enforcement Officer (TEO) who will take prior appointment with the applicant regarding the inspection. Note that depending on the activity of the applicant’s business, clearances may be required from fire services, health authorities, and police.
10. Once the inspection is complete, the Tourism Enforcement Officer (TEO) will submit the inspection report to the relevant authority at the Tourism Authority’s office.
11. The Authority will then forward the application and the inspection report to the Licensing Committee (LC) of the Tourism Authority for approval.
12. The LC will evaluate the application and the report and either decide to issue a letter for payment of the Letter of Intent (LOI), or issue a letter of approval for TEL, or deny the approval of the application.
13. In the case where an LOI has been issued, the applicant should ensure that all conditions have been complied with during the relevant period. Once all conditions have been complied with, the applicant should inform the Tourism Authority in writing and a second site visit may be carried out and recommendations submitted to the Licensing Committee for further consideration.
14. If the application is approved, the applicant will be required to pay the prescribed fees depending on the application in cash or by cheque (drawn in the name of the Tourism Authority) or by card at the Cash Office, Tourism Authority office.
15. After the payment, the TEL will be issued to the applicant.

Apply Online

1. To apply for a Tourist Enterprise Licence online, the applicant should make the application through the Mauritius Tourism Authority portal via this link TA online portal
2. The applicant will be prompted to log in by entering your email address and password if you have an account and if you do not have an account, click on the “Register a New Account” option.
3. Enter your email address, answer the math security question then click on the “Create New Account” button.
4. Then a notification email for login, will be sent to the email account, click on the link in the email from the TA and you will be directed to the next page, click on the “Log in” button and enter your password, Time zone, Name, enter your password, then click on the “Save” button.
5. Note After changing the password, you must now make an application in the system in less than 14 days, failing which the account will be deleted.
6. You will then be required to create a profile, i.e. either for an individual (self) or an agent (on behalf of an applicant).
7. Proceed and create an account using the following steps below.

Creating a profile as an individual/for self

1. If you wish to file the applicant as an individual/ for self, select the “+Click here to create Profile” button under the “For self” tab.
2. Add Applicant/ licensee details page will be displayed, under Type of license or the certificated initially required drop box select “Tourism Enterprise License {TEL}” fill out all mandatory fields, upload the required documents as listed on the site then click on the “Save” button.
3. An applicant profile will be created by the system and the license application form will automatically be displayed on the screen
4. Application particulars page will be displayed Under Type of license/certificate select “Tourism Enterprise Licence (TEL).
5. Under Type of Tourism Enterprise Transaction, select “New”.
6. Under Type of Tourism Enterprise, select the specific activity you want to apply. Then click on the “Next page” tab.
7. Applicant Details Page, will be displayed, fill out all mandatory fields, upload all the required documents listed on the site then click on the “Next page” button.
8. A final Declaration page will be displayed, if you are certified that all the information you have given is accurate, please check the certify box, then click on the “Next page” button, and the payment page will be displayed
9. Select the mode of payment convenient to you either online or at the counter.
10. If you select via online, click on the “Pay Online” button and processed to make the payment then click on the “submit” button.
11. If you had opted for payment via the cash counter, an invoice will be generated and sent to the email address you had registered with, print it out, and visit the Tourism Authority (TA) office and make payment.
12. Payment of the processing fee can be effected in cash/ by cheque (drawn in the name of the Tourism Authority) or by card at the TA Cash Office.
13. Then the application will be forward to the responsible authority for processing.
14. The authority will evaluate the application and if need be the authority will conduct an inspection in your premises of operation through a Tourism Enforcement Officer (TEO) who will take prior appointment with you regarding the inspection. Note that depending on the activity of your business, clearances may be required from fire services, health authorities, and police.
15. Once the inspection is complete, the Tourism Enforcement Officer (TEO) will submit the inspection report to the relevant authority at the Tourism Authority’s office.
16. The Authority will then forward your application and the inspection report to the Licensing Committee (LC) of the Tourism Authority for approval.
17. The LC will evaluate the application and the report and either decide to issue a letter for payment of the Letter of Intent (LOI), or issue a letter of approval for TEL, or deny the approval of the application.
18. In the case where an LOI has been issued, you should ensure that all conditions have been complied with during the relevant period. Once all conditions have been complied with, you should inform the Tourism Authority in writing and a second site visit may be carried out and recommendations submitted to the Licensing Committee for further consideration.
19. If the application is approved, you will be required to pay the prescribed fees depending on your application in cash or by cheque (drawn in the name of the Tourism Authority) or by card at the Cash Office, Tourism Authority office.
20. After the payment, the TEL will be processed and issued to you.

Creating a profile as an agent.

1. If you wish to file the applicant as an agent (on behalf of the applicant), select the “+Click here to create Profile” button under the “an agent (on behalf of the applicant)” tab.
2. Add licensing Agent page will be displayed, fill out all mandatory fields then click on the “Save” button.
3. Then click on the “click here to create an Applicant Profile” button.
4. The add Applicant/ licensee details page will be displayed, under Type of license or the certificated initially required drop box select “Tourist Enterprise License (TEL)” fill out all mandatory fields, upload the required documents as listed on the site then click on the “Save” button.
5. Once you have registered, proceed and complete applying for the TEL using the online platform.

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Required Documents

• Please refer to the application checklist for the required documents Application Checklist.

Office Locations & Contacts

Tourism Authority
Address: Level 1, Victoria House,
St Louis Street,
Port Louis
Tel. (+230) 203 1000
Fax. (+230) 213 1738Hotline. 8910
Email: [email protected] or [email protected]
Contat Information.

Eligibility

• Individuals and Companies who wish to apply for the Tourist Enterprise Licence.

Fees

• The processing fee is MUR 1500 and the fee is non-refundable.
• Fees details

Validity

• The license is valid for one year or less and it is eligible for renewal.

Documents to Use

• Application for a Tourist Enterprise Licence.

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• The application will be processed within fifteen days.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• For some activities, TEL can be issued upon compliance with conditions and clearances to be obtained before the next renewal. For others, Clearances need to be obtained before the issue of TEL.

Required Information

• Type of application.
• Particulars of Applicant.
• Particulars of Representative.
• Type of Tourist Enterprise/Activity.
• Particulars of Business.
• Competences of Promote.
• Declaration.

Need for the Document

• The TEL is issued to an enterprise which is an establishment or activity run or carried on to provide services or goods to tourists for reward, whether monetary or otherwise.

Information which might help

• Application guideline

Other uses of the Document/Certificate

Please explain what are other uses for obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Tourism Authority

Others

More information which might help people.