Malawi - Get Electricity / Power Connection

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Procedure

1. Application:
   1. Visit any ESCOM Customer Care Centre or Office.
   2. Complete an application (you may download the form using the link provided under 'Documents to Use' section), you may ask the customer service staff for help in case you have problem completing the form.
2. Inspection: Your application will be reviewed and ESCOM will conduct a thorough site inspection.
3. Quotation: After you have submitted your application and a thorough site inspection has been done, a quotation will be generated upon which your payment will be based. The quotation is valid for 30 days. Details of actual charges will be based on standard charges per connection or tailor made charges depending upon the scopes of work, type of connection and location. Standard charge per single phase and three phase connection may apply in certain areas. Tailor made connection charges will apply where standard charges are not applicable. ESCOM's Customer Service staff will provide you with more information.
4. Payment: Payments are only received based on the quotation sent to you and if the quotation is within the valid period. Payments can be made at any Customer Service Office. Once you have paid all required fees the you will be issued a receipt as proof of payment.
5. Submission of Electrical Installation Inspection and Certification Forms: Obtain a set of Wiring Forms from ESCOM for your contractor to fill and certify the installation. The said forms are to be filled in by a qualified electrical contractor to certify that the wiring of your premises is sound as well as provide details of the proposed energy requirements and load declaration. The completed forms must be returned to ESCOM and are required before an inspection is undertaken. A checklist of all areas that ESCOM may look for during inspection is available at Customer Service Offices which may assist you to prepare for an inspection.

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Required Documents

List down the documents required for successfully completing the procedure.

e.g.
1. Proof of child birth from the Hospital.

Office Locations & Contacts

ESCOM Head Office
Electricity Supply Corporation of Malawi Limited
ESCOM House
9 Haile Selassie Road
P. O. Box 2047
BLANTYRE
Tel: (+265) 1 822 000
Fax: (+265) 1 822 008
Email: [email protected]

Regional Office - SOUTH
Chichiri Power Station
End Johnson Road
P.O. Box 2047
BLANTYRE
Tel: (+265) 1 870 263

Regional Office - CENTRAL
Magetsi House
P.O. Box 768
LILONGWE
Tel: (+265) 1 773 463
Fax: (+265) 1 773 455

Regional Office - NORTH
Malawi Posts Corpoation Building
P.O. Box 56
Mzuzu
Tel: (+265) 1 330 083
Fax: (+265) 1 333 753

Eligibility

Provide eligibility criteria's for going through this procedure.

Fees

New Connection Charges may include the following:

• Customer's capital contribution towards network extension and connection
• Deposit fees which is a once off refundable payment or guarantee provided by a customer to ESCOM as security for the due payment of electricity accounts.
• Connection fee; a standard statutory upfront fee payable by the customer to cover for the administration cost of effecting a final service connection.
• Inspection fee; a statutory fee which covers for the cost of carrying out electrical installation tests on the suitability of the wiring.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Application for a New Service

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

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Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Instructions

Please provide instructions on obtaining the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Sketch map for direction to locate your premises indicating landmarks for the area
• Features for your premises
• Location of ESCOM network in the area
• Electrical appliances that will be used and details of the owner of the premises.

Need for the Document

Here is a procedure on how you can apply for a new electricity / power connection with Electricity Supply Corporation of Malawi (ESCOM).

Information which might help

Things a customer must avoid the during the process of application and while waiting for a connection:

• Do not make any connections that are not authorized by ESCOM. If found, you will be charged for fraudulent appropriation of power under the Electricity Act of the Laws of Malawi. Connection to your premises may significantly delay if you are discovered to indulge in corrupt practices in relation to your prospective electricity connection.
• Do not give wrong information on the kind of job i.e. standard, non-standard or customized as this would introduce unnecessary delays to the application.
• Do let another person to fill in the application form for you. Customers who engage and entrust another person to transact risk being swindled.
• As a prospective customer, you should not pay anyone any monies for the generation of the quotation.
• You must allow ESCOM employees, contractors and agents to carry out connection work, read or test meters, to inspect, maintain, repair or replace equipment.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Electricity Supply Corporation of Malawi

Others

More information which might help people.