Maharashtra - Book Complaint about Incorrect EB Bill

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Procedure

Apply In-Person:

1. To book complaint about Incorrect EB bill in Maharashtra, the applicant has to approach the Electricity Department. link
2. Applicant should go to Electricity Department. Meet the executive who is meant for taking complaints and applicant can get their application form for incorrect EB Bill.
3. Follow their guidelines to record your complaint.
4. Applicant must make sure to carry all necessary documents that are mentioned under “Required Documents” section of this page. (Both photocopies and originals)
5. The Applicant will be provided with acknowledgement for the received complaint.
6. This request will be processed by the respective authority.
7. After the complaint is submitted, technician will check your EB meter to find out the reason for the incorrect EB bill.
8. A technician will visit the premises as per the address mentioned in the application.
9. He will check the meter for the fault. If the problem is persistent, the electricity meter will be removed. Then the electricity meter will be sent to department lab for checking.
10. Applicant shall wait till the mentioned period to get the meter or can get new electricity meter based on the department’s decision.
11. The fees and payment depends on the respective electricity board and respective state.
12. Generally, the processing time for this procedure takes 15-30 days.
13. Please follow the department notification to get the electricity meter fixed.

Apply online

1. Applicants go to the online website. link
2. First one has to make sure that all the required documents are in hand to apply online
3. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
4. Then click “Generate OTP “button which is highlighted in “Red”.
5. Save the form and click on submit.
6. The complaint is now fully submitted.
7. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.
10. The fees and payment depends on the respective electricity board and respective state.
11. Generally, the processing time for this procedure takes 15-30 days.

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Required Documents

• Previous bill original copy.
• Current bill original copy.
• Photo of latest meter reading captured through your mobile (some officers would like to see it).
• Copy of card issued by electricity board.
• Complaint letter regarding the error in Meter you are complaining.
• Aadhar card copy.

Office Locations & Contacts

Location: Mumbai
Address:
Department of energy, Mantralaya, Mumbai
Registered Office:
Maharashtra State Electricity Transmission Co. Ltd. Prakashganga,
Plot No.C-19, E-Block,
Bandra-Kurla Complex, Bandar (E),
Mumbai - 400051
Phone: (022) 26595000
Fax: 26591254
Contact link

Chief Engineer:
Maharashtra State Load Dispatch Centre,
Thane-Belapur Road, Airoli Navi
Mumbai-400 708
E-mail: [email protected] / [www.mahasldc.in Link]
Phone: (022) (O) 27601931 (P) 2760 1762;
Fax: (022) 2760 1769/ 2760 2936
Contact link

Eligibility

• Active consumers whose electricity meter bill is incorrect are eligible to apply for this compliant procedure.

Fees

• The fees and payment depends on the respective electricity board and respective state.

Validity

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This process will take minimum of 15 days.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• If you have identified or felt that the electricity bill is incorrect, the first thing that you should do is inform your electricity distribution company. If you wish to verify the accuracy of the meter then you need to submit an application to the electricity distribution company.

Required Information

• Consumer number.
• Name
• Address
• Pincode
• Email
• Mobile
• Landmark
• City/Village
• Tariff description
• Consumer load/demand
• Meter reading group
• Service request Major type (Select “Billing”)
• Service Request type. (complaint)
• Service request sub type (Select “Wrong Bill”)
• Request Details
• OTP

Need for the Document

• Lodging complaint against his/her electricity provider in case of incorrect electricity bill will help he/she replace or check his/her meter and have it to function well again. Thus the electricity bill will be right for applicant.

Information which might help

• Electricity meters are required to register the energy consumed within an acceptable degree of accuracy. Any significant error in the registered energy can represent a loss to the electricity supplier, or the consumer being over billed.

Other uses of the Document/Certificate

Please explain what other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• Link

Others

More information which might help people.