Kenya - Register a Toll free Number

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Procedure

• Toll-free numbers are special numbers that allows callers to reach businesses and/or individuals without being charged for the call. They are usually used by organizations that wish to make it easier for users to make contact with them. The charge for using a toll free number is paid by the called party instead of the caller.
• Typically, they begin with 0800 or 888, but there are few exceptions like 116, which offers free access to the child helpline service. Toll free numbers are provided by toll free service providers, who are usually the telephone carriers.

Apply In-Person

1. To apply for a toll free numbers in Kenya visit any telephone service provider to make the application.
2. You can visit several of them so as to compare rates, features that come with the service and the service quality
3. Set up your account with your preferred chosen telephone service provider. Select a package that will serve the needs of your business best.
4. Most telephone service providers will permit you to choose your own toll-free number. If it is available, which you can use to make it easier for customers to remember.
5. Allocate the new toll-free number to an existing line, since they need to be routed to existing phone lines.
6. Pay the appropriate fees and you start using your toll free number.
7. Most services charge a Post-Payment package for this service..
8. It takes a period of 7 to 21 days to acquire this toll number.

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Required Documents

1. Identification card/ passport
2. Business certificate
3. Passport photo if required

Office Locations & Contacts

Communications Authority of Kenya (CAK) - Head Office
CA Centre, Waiyaki Way
P.O Box: 14448-00800,
Nairobi
Mobile: 0703 042000, 0730 172000
Email: [email protected]
CAK Contact Details & Office Location
Website

Eligibility

• All citizens of Kenya and business in Kenya who meet the necessary requirements can apply for a toll-free number.
• Emergency response units

Fees

• The fee varies according to the telephone service provider chosen.

Validity

• It is usually valid for one year, but it also depends on the service provider terms stipulated in the contract.

Documents to Use

• Application documents are usually provided by the telephone service provider.

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This depends with the telephone service provider but it usually takes a period of 7 to 21 working days.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

1. Approach your telephone service provider
2. Make enquires about the toll free number
3. Pick and fill application form submit the filled application form
4. Submit it with the required documents
5. Make appropriate payments.

Required Information

1. Name of applicant
2. Name of business
3. Reason for making application
4. Tax information, i.e. PIN Numbe , Business registration certificate
5. Passport photos
6. Address and location of the business

Need for the Document

• Toll-free service is a one-way incoming service that allows a business/organization to receive calls at no charge to the caller.
• Toll free number is a way to attract new customers and helps build customer loyalty.
• It is also a good way to assist travelling employees.

Information which might help

• You can receive toll free incoming calls either through your fixed telephone or mobile phone.
• You will be provided with a separate bill for your toll-free.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• Safaricom Service centers
• Toll free FAQ’s

Others

• Businesses/organizations can receive thousands of calls simultaneously without any impact on their service or that of other customers.
• However it is recommend that you first contact the technical support team of your service provider..