Kenya - How to Recover NSSF Forgotten/Lost Credentials

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Procedure

Apply in person

1. Go to your nearest National Social Security Fund (NSSF) offices branch or Huduma centre to make the application to obtain your lost NSSF credentials.
   
   • If making your application from the Huduma center visit the NSSF desk to make the application.
     
2. Present the your National identity card to the NSSF officer for verification
   
3. The NSSF officer will assess the information and re-generate your lost NSSF credentials number.This application attract no charge and you will be issued with your NSSF Member No immediately.
   
4. You will then be issued with a Encoded NSSF PIN Key and username details from the NSSF offices.You will use these details to log in to your NSSF Self Service portal.
   

Change password/ Activate your account

1. Once issued with a Pin Key from NSSF office, visit the NSSF Self Service portal
   
2. Navigate to the Member Self Service links or Employer Self service and click on the Recover forgotten/lost credentials member
   
3. Enter the Username : The username you have provided during your initial registration to this e-Service.
   
4. Enter the NSSF Membership Number
   
5. Enter the Encoded NSSF Pin Key: The encoded key that you have obtained from the NSSF Branch Office.
   
6. Enter the your KRA PIN
   
7. Enter your new Password: Your new password must consist of 8-15 characters and include digits.
   
8. At the Visual Verification Code field you need to enter the characters that you discern at the image directly above it. If you are uncertain about the content of the visual verification image, please click the "Refresh" link.
   
9. Using your new password you will be able to access your NSSF Self Service portal
   
   

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Required Documents

1. National ID card (COPY)
   
2. PIN number
   
   

Office Locations & Contacts

National Social Security Fund (HQ)
Social Security Hse, Block C,
Bishops Rd, Ground Flr
P.O. Box 30599 – 00100, Nairobi, Kenya
Main Line: (020) 2729911, 2710552
Toll Free: 0800 2212744
Cell Phone: 0709 583 000, 0730 882 000
Fax: (020) 2727882, 2722013, 2711615
Email: [email protected]
Website: NSSF Link
NSSF:Branches Link

NSSF Self Service Portal : NSSF Self Service Portal

NSSF Desk - Huduma Center Huduma Ceneter Locations

Eligibility

• Individuals who have lost their NSSF credentials.
  
  

Fees

• The application is free of charge.
  
  

Validity

• Registration remains valid as long as contributions are made.
  
• Members are eligible for the benefit when they reach the age of 55 years, or when they ultimately retire from regular paid employment.
  
  

Documents to Use

• Application documents are provided by the NSSF officials at their offices.
  
• Other applications are done online.
  
  

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• One day.
  
  

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Instructions

• You must have activated your account to be able to reset the password
  
  

Required Information

1. Full names
   
2. National ID card number
   
3. PIN number
   
   

Need for the Document

• Individuals who are registered are provided with basic financial security benefits upon retirement from work.
  
  

Information which might help

• The National Social Security Fund (NSSF) was established in 1965 through an Act of Parliament Cap 258 of the Laws of Kenya. The Fund initially operated as a Department of the Ministry of Labour until 1987 when the NSSF Act was amended transforming the Fund into a State Corporation under the Management of a Board of Trustees
  
• National Security Social Fund is a contribution platform in which people over 18 years and who are either employed by their employers or self-employed can register and start to make savings every month from their salaries for their brighter future life after retirement.
  
• The Act was established as a mandatory national scheme whose main objective was to provide basic financial security benefits to Kenyan upon retirement. The Fund was set up as a Provident Fund providing benefits in the form of a lump sum.
  
  

Other uses of the Document/Certificate

• Members are eligible for this benefit when they reach the age of 55 years, or when they ultimately retire from regular paid employment.
  
  

External Links

• NSSF Downloads - Application Forms: NSSF Downloads - Application Forms
  
• Member Self Service Guide: Member Self Service Guide
  
  

Others

• The Act was established as a mandatory national scheme whose main objective was to provide basic financial security benefits to Kenyan upon retirement. The Fund was set up as a Provident Fund providing benefits in the form of a lump sum.
  
• Individuals who are registered are provided with basic financial security benefits upon retirement from work