Kenya - Apply for the Manual Toll Collection (MTC) Service (Express Way)

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Procedure

Apply Online

1. Motorists can apply for the Manual Toll Collection (MTC) service card (Express Way) through the Nairobi Expressway Portal.
2. Click on the “LOGIN” hyperlink options on the menu bar on the right, this will redirect the applicant to the Service login page.
3. Hover the mouse cursor over the “Create an Account” hyperlink, to create an account for either an “Individual” or “Corporate”.
4. Applicants will be required to register using an ID number or a valid passport number. Other requirements include the creation of a password and a valid mobile phone number for verification.
5. Upon creating an account, a verification code will be sent to the mobile number used in the registration. After entering the verification code, users will be directed to the application portal.
6. The applicant will be required to select “Apply for a New Manual Toll Collection (MTC) Card”, this prompts the application form to be displayed, accurately enter all the requested information accurately, upload all the supporting documentation as listed on the site and select a collection center for the MTC card before submitting the request for processing.
7. Motorists will be required to proceed with making payment for the service charge of Ksh 300 (inclusive of VAT) and purchase/ top up toll points, using the applicable payment venue, before being issued with the MTC card by a Nairobi expressway official at the selected collection center.

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Required Documents

For Individual Subscriber

• Valid National Identity Card /Passport

For Corporate Subscriber

• Copy of the certificate of incorporation
• Copy of the company PIN certificate
• Original and copy of the contact person’s ID/ Passport
• Authorization letter.

Office Locations & Contacts

Nairobi Expressway
Address: Nairobi Expressway Plaza, City Cabanas Mombasa Rd
Service Hotline No: 0111039777
Rescue Hotline No: 0111039888
Inquiries email: [email protected]
Nairobi Expressway Office Location & Contact Details
Nairobi Expressway Website

Eligibility

• The motorist that wishes to access the expressway is eligible to make this application.

Fees

• A service fee of Ksh 300.00 and top up for the toll service.

Validity

• The Manual Toll Collection service will remain valid as long as the motorist top-ups for the service.

Documents to Use

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Sample Documents

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Processing Time

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Related Videos

Videos explaining the procedure or to fill the applications.
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Instructions

• With the Moja Expressway Company, motorists can either pay through three methods: cash, a Manual Toll Card, or an Electronic Toll Collection (ETC) so to be able to access the expressway services.
• Before using the Nairobi Expressway motorists are encouraged to ensure that their have sufficient Toll Points for the Toll fee.

Required Information

• Full names of the applicant
• Contact details of the applicant
• Certificate of incorporation (in case of a corporate)
• Identity documents details
• Declaration by the applicant

Need for the Document

• Manual Toll Collection (MTC) service card is an electronic toll collection system that allows motorist to pay their toll fee by presenting their MTC card to a toll collector to have it scanned to deduct for the expressway services.
• Motorists will also be able to redeem toll points using the online platform.
• MTC holds many benefits including non-cash payment, saving time, less fuel consumption, eco-friendly services, and discounts

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

Nairobi Expressway Website

Others

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