Kenya - Apply for the Electronic Toll Collection (ETC) Service (Express Way)

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Procedure

Apply Online

1. Motorists can apply for the Electronic Toll Collection (ETC) service (Express Way) through the Nairobi Expressway Portal.
2. Click on the “LOGIN” hyperlink options on the menu bar on the right, this will redirect the applicant to the Service login page.
3. Hover the mouse cursor over the “Create an Account” hyperlink, to create an account for either an “Individual” or “Corporate”.
4. Applicants will be required to register using an ID number or a valid passport number. Other requirements include the creation of a password and a valid mobile phone number for verification.
5. Upon creating an account, a verification code will be sent to the mobile number used in the registration. After entering the verification code, users will be directed to the application portal.
6. The applicant will be required to select “Apply for a new Electronic Toll Collection (ETC)”, this prompts the application form to be displayed, accurately enter all the requested information accurately, upload all the supporting documentation as listed on the site and select an installation center before submitting the request for processing.
7. Motorists will be required to proceed with making payment for the service charge of Ksh1,000 (inclusive of VAT) and purchase/ top up toll points, using the applicable payment venue, before having the On Board Unit (OBU) installed on the motorist vehicle by a Nairobi expressway official at the selected installation center.

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Required Documents

For Individual Subscriber

• Valid National Identity Card /Passport
• Copy of the Vehicle logbook

For Corporate Subscriber

• Copy of the certificate of incorporation
• Copy of the company PIN certificate
• Original and copy of the contact person’s ID/ Passport
• Copy of the vehicle logbook
• Authorization letter.

Office Locations & Contacts

Nairobi Expressway
Address: Nairobi Expressway Plaza, City Cabanas Mombasa Rd
Service Hotline No: 0111039777
Rescue Hotline No: 0111039888
Inquiries email: [email protected]
Nairobi Expressway Office Location & Contact Details
Nairobi Expressway Website

Eligibility

• The motorist that wishes to access the expressway is eligible to make this application.

Fees

• A service fee of Ksh 1000.00 and top up for the toll service.

Validity

• The electronic Toll Collection (ETC) service will remain valid as long as the motorist top-ups for the service.

Documents to Use

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Sample Documents

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Processing Time

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Related Videos

Videos explaining the procedure or to fill the applications.
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Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• With the Moja Expressway Company, motorists can either pay through three methods: cash, a Manual Toll Card, or an Electronic Toll Collection (ETC) so to be able to access the expressway services.
• Before using the Nairobi Expressway motorists are encouraged to ensure that their have sufficient Toll Points for the Toll fee.

Required Information

• Full names of the applicant
• Contact details of the applicant
• Certificate of incorporation (in case of a corporate)
• Identity documents details
• Vehicle logbook details
• Declaration by the applicant

Need for the Document

• Electronic Toll Collection (ETC) is an automatic toll collection system allowing wireless communication between the toll stations for a non-stop toll collection service that enables the motorist to be able to access the expressway service.
• For the ETC, their deductions are done automatically at the OBU (On-Board Unit) device Motorists will also be able to redeem toll points using the online platform.
• ETC holds many benefits including saving time, less fuel consumption, eco-friendly services, and discounts

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

Nairobi Expressway Website

Others

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