India - Complaint against Bank

Advertisement

Procedure

Apply Online

1. To Complaint against Bank, the applicant makes their application online via the RBI Complaint Management System Portal link
2. Next click on “File a Complaint” and enter the captcha to verify and click “Next” to proceed.
3. Next the applicant must enter their name and mobile number and click “Get OTP”
4. Enter the OTP and validate the mobile number.
5. In the same way enter the email id and validate the email id.
6. Next select the complaint category from the drop-down menu and enter the person details.
7. Next enter the details of bank that you intend to make a complaint.
8. Then answer the question projected there by clicking “Yes” or “No”
9. Then click on “Next” button to proceed further.
10. Next enter the date of complaint and upload the necessary documents that are mentioned in “Required Documents” section of this page.
11. Follow up the questionaries and answer everything and enter the required details without incomplete.
12. Next click the declaration box and click “Review and Submit”
13. Check the complaint details in the summary screen and click “Submit.”
14. Then the applicant will receive a popup regarding successful submission of complaint and can able to download the complaint copy by clicking on “Download pdf”
15. Then the authority will review the application and process the complaint and take necessary action.
16. All the process will communicate to the applicant by the means of SMS and email.
17. This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.
18. The applicant can track their complaint using the following link by clicking on Track Your Complaint link

Apply By Phone

1. To Complaint against Bank, the applicant makes their application via make the phone call to the RBI Tollfree number 14448, or the applicant contact their respective bank complaint cell using the following link link
2. Note: The applicant can click on link mentioned on their respective bank
3. Next provide all the required details asked by the concerned officer.
4. The officer in charge will take down the complaint and process the complaint.
5. All the process will communicate to the applicant by the means of SMS and email.
6. The fee for making complaint against bank is free of cost.
7. This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

Apply in Person

1. To Complaint against Bank, the applicant has to approach either their respective bank or approach the office of RBI Ombudsman – link
2. An application form will be provided to the applicant by the concerned officer. Or the applicant has to download the application form from the following link – link
3. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
5. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
6. Submit all the documents with the completed form to the concerned officer.
7. The fee for making complaint against bank is free of cost.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. Then the authority will review the application and process the complaint and take necessary action.
10. All the process will communicate to the applicant by the means of SMS and email.
11. This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

Advertisement

Required Documents

• Completed application form link
• A copy of the bank statement showing the transaction in question
• A copy of any correspondence you have had with the bank about the complaint
• Any other supporting documentation, such as copies of receipts or contracts
• In addition to these general documents, the applicant may also need to provide additional documentation depending on the specific nature of their complaint

Office Locations & Contacts

RESERVE BANK OF INDIA
Centralized Receipt and Processing Centre (CRPC
4th Floor, Sector 17,
Chandigarh 160017
Toll Free – 14448
Address and Area of Operation of RBI Ombudsmen – link
Contact link of all banks – link

Eligibility

• Any person who intends to complaint against bank is eligible to make this application.

Fees

• The fee for making complaint against bank is free of cost.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

• Application form – link

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

Required Information

• Name of the applicant
• Address
• Date of birth
• Gender
• Pin Code
• Phone No.
• Mobile Number
• E-mail
• Complaint against (Name and full address of the branch or office of the Regulated
• Entity)
• Pin Code
• Nature of relationship/account number (if any) with the Regulated Entity
• Transaction date and details, if available
• Date of representation already made by the complainant to the Regulated Entity

Need for the Document

• A complaint against a bank is a formal expression of dissatisfaction with the bank's products, services, or conduct.

Information which might help

• For more information – link

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

link

Others

Customers may file complaints against a bank for a variety of reasons, including:

• Unauthorized charges on their account
• Fraudulent transactions
• Incorrect interest calculations
• Delayed or missing deposits
• Poor customer service
• Fees that were not disclosed or agreed upon
• Difficulty accessing their account or funds
• Discrimination or harassment