Bangladesh - Apply for BPO or Call Center Registration

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Procedure

Apply In Person

1. To Apply for BPO or Call Center Registration, the applicant has to approach the Bangladesh Telecommunication Regulatory Commission link
2. An application form will be provided to the applicant by the concerned officer. or it can be downloaded from the following link
3. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
5. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
6. Submit all the documents with the completed form to the concerned officer.
7. The applicant has to pay the prescribed fee as requested by the authority.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. The evaluation committee will be formed by the commission to evaluate the application submitted by the applicant.
10. Then the application will be processed further. All the updates on the application status will be sent via SMS to the applicant’s mobile number.
11. Once the process gets completed, the applicant gets a call from the office regarding the application.
12. For the further process to complete the permit, the applicant has to follow the instruction given by the officer.
13. This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

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Required Documents

• Application form link
• Trade license
• TIN certificate
• Tax clearance certificate
• Proof of ownership
• House Rent Agreement
• Business Proposal on BPOrCall Center Service with cost analysis report
• Fee receipt
• For more details link

Office Locations & Contacts

Bangladesh Telecommunication Regulatory Commission (BTRC)
IEB Bhaban (5,6 & 7 floor)
Ramna, Dhaka-1000
Phone (PABX): + 880 2 9611111
Fax: +8802223386677
Email: [email protected]
Contact link

Bangladesh Telecommunication Regulatory Commission
IEB Building (5th, 6th & 7th Floor)
Ramana, Dhaka-1000
Contact link

Eligibility

• Any company that intends to Apply for BPO or Call Center Registration are eligible to make this application.

Fees

• The applicant has to pay the prescribed fee as requested by the authority.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

• Application form link

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This entire process can be completed within 30 days or as per the timeline advised by the respective department authority.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

Required Information

• Name
• Nationality
• Residential Address
• Residential No
• Mobile No
• Business name
• Field operator list
• Fax
• Email Address
• Other details
• Date
• Signature

Need for the Document

• Business process outsourcing (BPO) is the act of outsourcing some aspect of your business's operations to a third-party vendor or service provider. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.

Information which might help

• For more information link

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

More information which might help people.